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- Zee associates Homepage - Staff Training courses, business and management training
- Who we are - Our trainers/consultants, our aims and specialities
- Consultancy - Training and development consultancy
- Our Clients - Staff training and development clients
- Training News - News and events from the training and development industry
- Secretarial and support staff training
- Time management
- Stress management
- Assertiveness training
- Team Building
- Training Newsletters and quickguides - Zee associates latest training & development newsletters and quickguides
- Archived Newsletters - Previous editions of our training newsletter
- Newsletter No 10 - * Improving the working partnership * What colour is your firm * Digital dictation * Designing and using "happy sheets". * Creative incentives
- Newsletter No 11 - * The telephone: friend or foe? * Concluding a session seamlessly * Qualification-based learning * Lotus notes
- Newsletter No 12 - * Effective Interviewing Skills * Away days and bonding sessions * The pros and cons of room layout * New proofreading tool
- Newsletter No 13 - * Encouraging creativity * What do people fear most? * Creative powerpoint presentations * High earning secretaries
- Newsletter No 14 - * Who done that? (Grammar) * Injecting charisma into your training * Technospeak * Homework? On a training course?
- Newsletter No 15 - * A rose by any other name * How important are support staff? * Ways to open a training session * A pretty good track record
- Newsletter No 16 - * Using a Strength Deployment Inventory (SDI) * Five go Masterclassing * The future is virtual * Probation period reviews
- Newsletter No 17 - * Creativity? No Problem! * Training preparation * Training for initiative * Secretarial forums and workshops
- Newsletter No 3 - * Performance Management or Appraisal? Do you know the difference? * Re-skilling your secretaries could save your firm £ Millions!
- Newsletter No 4 - * Proofreading * Keepers of secrets * Top tips: Effective Interaction * E-learning
- Newsletter No 5 - * Moving into First Line Management * Taking work home * Finding skilled staff * Flip chart or slides?
- Newsletter No 6 - * Stressy New Year? * Motivation and productivity * Trainer speak * Supervisory skills * Effective use of Time
- Newsletter No 7 - * Rapid Reading * Shake, kiss or hug? Greeting clients. * Using games in training * Learning to learn *Negotiation and assertiveness for secretaries
- Newsletter No 8 - * The secretary of the future * Turning up late for work * Handling the awkward participants * Phobias
- Newsletter No 9 - * Effective use of Time * Poor dictation * Group dynamics * Client care at the telephone
- Virtual Newsletter No 18 - Welcome to our "Back to School" issue of our newsletter. It has been a long time since our last one but as you will see we have been keeping very busy indeed.
- Virtual Newsletter No 19 -
- Virtual Newsletter No 20 - Welcome to the Spring issue of our virtual newsletter - and hasn't the sunshine been glorious to see?
- Archived Quickguides - Previous editions of our training quickguides
- Achieving Personal Objectives
- Add value to your role
- Apostrophes
- Are you a Perfectionist or a Butterfly?
- Assertiveness
- Be a better delegator
- Be a Better Supervisor
- Be a Successful Team Leader
- Be Brief
- Being the Best IT Trainer
- Briefing the Team
- Build your confidence
- Business Etiquette
- Caring for Internal Clients
- Chairing Meetings
- Checking your Report
- Clear the Paper Clutter
- Commas, semi-colons and colons
- Conducting Appraisals
- Confronting and Dealing with Issues
- Coping Under Pressure
- Creating an Agenda
- Dealing with Complaints
- Decision Making
- Delivering an Assertive Message
- Developing a Positive Attitude
- Developing Proactivity
- Do more of your own work!
- Don't blurt it out!
- Don't just hear: listen!
- Effective Use of Time
- Email Essentials
- Facilitating Discussion Groups
- for Managers: Developing the Secretarial Role
- for secretaries/PAs: Developing the Secretarial Role
- Get back what you dictate!
- Getting the Boss to Agree
- Grammar Terms
- Handling Change
- Handling Difficult Callers
- Hear What People Say
- Helping staff through change
- How do I end?
- How do I start?
- How to Mind Map
- Improving Profile and Visibility
- Interpersonal Communication
- Job Search Skills
- Letter Writing
- Make Minutes Count
- Make the most of Training
- Manage your Inbox
- Managing Deadlines
- Managing Performance
- Managing Poor Performance
- Meeting Clients Needs
- Mind your (body) language
- Minimising Interruptions
- Minute Taking
- Motivating the Team (part 1)
- Motivating the Team (part 2)
- Negotiate to Win
- Networking for Success - Meeting and Greeting
- Networking for Success: Preparation
- Never forget a thing
- New Year? Take Control!
- Oh no, grammar!
- Overcoming Procrastination
- Overcoming Public Speaking Fears
- Participating in Meetings
- Participating in Meetings
- People Interruptions
- Planning the Working Day
- Positive mini-disciplinaries (1)
- Positive mini-disciplinaries (2)
- Preparing to Take Minutes
- Preparing to Write
- Preparing to write a report
- Presentation Skills
- Presenting Ideas at Meetings
- Presenting yourself at interview
- Problem Solving
- Professional Telephone Skills
- Project Management
- Proofreading
- Questioning for understanding
- Quick Guide To do ... or not to do?
- Quick Guide - Conducting a Selection Interview
- Quick Guide - Make the most of your Appraisal
- Quick Guide - Taking Notes at Meetings
- Raise your profile and be noticed
- Rapid and Effective Reading
- Realistic To-Do Lists
- Selection Interviewing
- Speak Volumes Silently
- Speaking in Meetings
- Stressless in the Office
- Successful Delegation
- Supervising a Team
- Survive the Office Party
- Take Control of your Boss!
- Team Effectiveness
- Ten Commandments of Email
- The other punctuation marks
- The Perfect Meeting Participant
- The Professional Receptionist
- Time to De-Clutter
- Tips for Team Leaders
- Troublesome Pairs of Words
- Two Jobs at Once!
- Using Team Roles
- Using VDUs safely
- Using your Voice
- When and how to say "Enough"
- Write in Plain English
- Writing a Report
- Writing Understandable Minutes
- Zee associates links - Useful links to Training and development resources
- Contact Zee Associates - Professional training and development consultants
- Course sectors - Training and development courses grouped into sectors
- Communication skills: The written word
- Communication skills: The spoken word
- Assertiveness : You're In Charge!
- Conducting Effective Appraisals
- Creating Images with the Voice
- Dealing Professionally with Clients
- Developing Interpersonal Skills
- Effective Interviewing Skills
- Handling Difficult Callers
- Improving Personal Effectiveness
- Managing Your Manager
- Negotiation and Assertiveness Skills for Secretaries
- Performance Management for Team Leaders
- Presentation Skills
- Presenting in Meetings
- Telephone Skills and Behaviour
- The Professional Receptionist
- Management skills
- Business Writing
- Caring for Clients
- Conducting Effective Appraisals
- Creative Problem Solving
- Developing and Managing Effective Teams
- Developing Interpersonal Skills
- Dictation Techniques
- Effective Interviewing Skills
- Extending the Co-ordinator's Role
- Improving Personal Effectiveness
- Improving the Working Partnership
- Participating in Meetings
- Performance Management for Team Leaders
- Presentation Skills
- Presenting Yourself at Interview
- Project Management Workshop
- Proofreading : Getting it Right
- Recruitment and Selection
- Report Writing
- Stress Management : Advanced Team Techniques
- Supervising a Team
- Personal Development
- Assertiveness : You're In Charge!
- Business Writing
- Coping Under Pressure
- Developing Interpersonal Skills
- Developing Your Role
- Dictation Techniques
- Effective Use of Time
- Grammar Workshop
- Handling Difficult Callers
- Improving Personal Effectiveness
- Job Search Skills
- Making the most of Appraisals
- Managing Your Manager
- Negotiation and Assertiveness Skills for Secretaries
- Participating in Meetings
- Presentation Skills
- Presenting in Meetings
- Presenting Yourself at Interview
- Rapid and Effective Reading
- The Proactive Secretary
- The Successful Secretary
- Workflow Management
- Secretarial and support staff programmes
- Agendas and Minutes
- Client Care Workshop
- Creating Images with the Voice
- Dealing Professionally with Clients
- Developing Your Role
- Extending the Co-ordinator's Role
- Improving the Working Partnership
- Making the most of Appraisals
- Manager/Secretary : Working Together
- Managing Your Manager
- Meeting Client Expectations
- Negotiation and Assertiveness Skills for Secretaries
- Presenting in Meetings
- Proofreading Skills
- Taking and Writing Minutes
- Telephone Skills and Behaviour
- The Proactive Secretary
- The Professional Receptionist
- The Successful Secretary
- Together Everyone Achieves More
- Train the Trainer (advanced)
- Train the Trainer (preliminary)
- Training the IT Trainer
- VDU Health & Safety for the User
- Workflow Management
- Working relationships/team skills
- Caring for Clients
- Client Care Workshop
- Coping Under Pressure
- Developing and Managing Effective Teams
- Dictation Techniques
- Effective Use of Time
- Improving the Working Partnership
- Manager/Secretary : Working Together
- Meeting Client Expectations
- Performance Management for Team Leaders
- Stress Management : Advanced Team Techniques
- Supervising a Team
- Together Everyone Achieves More
- Working with Support Staff