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Testimonial

Participant, Osborne Clarke

I'd like to say what a god send your courses have been to me. I'm certainly thinking more in terms of what it is I do all day, how I can improve and more importantly the future.

Who We Are

Des Whitehorn
Training Principal
Des founded Zee Associates in 1995 and the firm now offers consultancy and over 52 tailored courses covering a wide... Read More

Des Whitehorn

Training Principal

Des founded Zee Associates in 1995 and the firm now offers consultancy and over 52 tailored courses covering a wide range of skills development.

Background:
Des has many years' experience within the legal sector: in senior secretarial positions (most recently at Nabarro Nathanson as the Senior Partner's PA for ten years); as an in-house trainer for four years; and as a management consultant for the last decade.

Experience:
Des has worked with very many of the country's top law firms, both large and small, and some public sector organisations. She is a well-known adviser to many leading professional service firms and has written a number of articles for professional journals including the Law Society Magazine and the Business Law Review and the journal of the institute of Legal Secretaries.

Approach and specialism:
Her motivational, understanding and inspirational training style; her personal knowledge of her specialist sector; and her ability to empathise and identify with her participants makes her the first choice for many firms requiring personal skills training. Her focus is on the career and development of secretarial and support staff; building working relationships; and personal effectiveness.

Major clients include:
BDO, Burges Salmon, Carpmaels & Ransford, Dickinson Dees, S J Berwin, Wragge & Co

Words of wisdom:
"The only person who stops you doing what you want to do, is you."
Judith Di-Castri
Professional Communication Skills Consultant Trainer
Background: 
Judith has worked in secretarial and administration; sales as a sales executive and manager; and training and development as a... Read More

Judith Di-Castri

Professional Communication Skills Consultant Trainer

Background: 
Judith has worked in secretarial and administration; sales as a sales executive and manager; and training and development as a trainer and consultant.

Experience: 
She has 20 years' experience as a trainer (five years as an in-house trainer and 15 years as a freelance trainer). As part of her consultancy role, Judith is often asked to review and assess existing courses for Europe's largest training provider. Judith specialises in Business Writing, and was commissioned by the Law Society magazine to write a series of articles for them on writing plain English.

Approach and specialism: 
Judith's enthusiastic, down-to-earth style of training involves helping people to look at what they do now and how to do it better by making realistic changes. This helps her participants leave with the confidence 'to give it a go'. Judith has developed the Proofreading courses for secretaries and trainees and has also developed the note-taking courses for graduates and newly qualifieds.

Major clients include: 
Bird & Bird, Clyde & Co, Dechert, Freshfields Bruckhaus Deringer, Saffery Champness

Words of wisdom: 
“Small changes make a big difference.”

Val Tyler
Consultant Trainer
Background: 
Val has many years experience as a secretary (legal and medical), and as an IT Systems Supervisor. Following seven years... Read More

Val Tyler

Consultant Trainer

Background: 
Val has many years experience as a secretary (legal and medical), and as an IT Systems Supervisor. Following seven years as a journalist on local and national newspapers, and a career in radio journalism, Val discovered the world of training in 1991.

Experience: 
Val is a Member of the International Stress Management Association (ISMA). She is a regular speaker at Crème, Crème de la Crème, and Crème Fresh at Olympia since 1994. She has published articles in Office Secretary and Executive Secretary magazines; and has directed and produced three training videos since 1996.

Approach and specialism: 
Her valuable years of management experience combines with her journalistic background to ensure that she builds excellent communication skills training into the courses she delivers. Val's humorous, practical approach to training makes every event enjoyable and memorable. Participants get a great deal from the sessions and take away many relevant action points. As an accredited Strengths Deployment Inventory (SDI) Adviser, and superb communicator her focus is on stress management and time management courses. She also specialises in Training the Trainer programmes and Instructional Skills for IT Trainers.

Major clients include: 
Clarke Willmott, Hewitson Becke & Shaw, Hewitts, Smith & Williamson, Thompsons

Words of wisdom: 
"Anything is possible with a positive mind."

Bill Carpenter
Consultant Trainer
Background: 
Bill is a Chartered Engineer with 15 years' experience in the Aerospace Industry as a development engineer, project manager and... Read More

Bill Carpenter

Consultant Trainer

Background: 
Bill is a Chartered Engineer with 15 years' experience in the Aerospace Industry as a development engineer, project manager and training manager.

Experience: 
As a training consultant, Bill has worked in the UK and abroad in a wide variety of public and private sector organisations including the finance, legal, IT, government, engineering, education, health and housing sectors.

Approach and specialism: 
Bill's patient, approachable, interactive coaching style enables participants to learn from their own experiences and discover new ways of doing things which will actually work in their particular context. His infectious enthusiasm for people and ways of managing and leading them to get the best from and for them encourages those with whom he works to make a real difference for themselves and their organisations.

Major clients include: 
Nabarro, SJBerwin, Guy's and St Thomas' Hospital NHS Trust, University of East London, Watson Marlow

Words of wisdom: 
"What are you going to do to make a difference?"

Jane Loveday
Consultant Trainer
Jane is an Associate Consultant with Zee Associates.  She is a Fellow of the Chartered Institute of Management Accountants (FCMA)... Read More

Jane Loveday

Consultant Trainer

Jane is an Associate Consultant with Zee Associates.  She is a Fellow of the Chartered Institute of Management Accountants (FCMA) and a Chartered Global Management Accountant (CGMA).
 
Background:
Her background is in senior finance positions, including Senior Vice President heading up Global Consolidations & EMEA Finance Shared Services at Marconi plc.

Other roles include consultancy for telent Ltd (the service sector of Marconi after its sale to Ericsson), Business Partner roles, managing large Shared Services departments, and a variety of consulting posts for UK and global corporates.
 
Experience:
Jane’s experience in business partner roles and managing shared services means that she understands the unique difficulties and needs of support functions.
 
Approach and Specialism:
Jane also provides finance training for non finance people at all levels eg how accounting statements (Balance Sheet, Profit and Loss Account, Cash Flow) fit together, the difference between cash accounting and accruals accounting, setting and managing budgets and forecasts, recognising cost drivers, controllable and non controllable costs and the importance of cash flow management.

Jane has an excellent track record of listening carefully to everyone involved, and communicating clearly and empathetically to management and to staff.  She is particularly adept at finding ways to make finance relevant to the individuals and groups she trains.

Jane has worked with:
           
Allen & Overy
GEC plc
Deloittes
 
Freshfields Bruckhaus Deringer
Ernst & Young
Slaughter & May
Rover Group
KPMG