Do you ever wish you could confidently deal with wafflers, rude, emotional or abusive callers? Well now you can! There are only a few weeks left to book a place on this extremely popular and beneficial course. (And don't forget to take advantage of our multiple participant rate.) Take a look at the full course outline for this and coming courses, and book a place online (Click on "open courses" in the yellow menu on the left hand side of the page.) Here's what you will be able to do by attending "Handling Really Difficult Callers": • Choose how to respond in every situation • Find out your preferred behaviour style and its success rate • Use a range of new techniques to control calls • Handle calls with confidence and composure in stressful situations Learn from the other participants, too, how they handle some of their most difficult customers! We look forward to welcoming you.