Often when people of think of ‘client care’ they only think about caring for their external clients. However, some people in firms do not deal with external clients. Does this mean that they don’t need to care? Certainly not. Internal colleagues (or clients) are also important and need caring for. All the people in your firm form the client service chain with the clasp on the chain being the external client. Everybody in your firm is in the business of client service – if you are not serving the external client you are certainly serving somebody who is. So here are the Top Ten Commandments to show that you care for your internal clients.

Caring for Internal Clients