Course Details

Senior secretaries whose role gives them large areas of their own responsibility and who need improved management skills.

A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.

• Deal more effectively with work situations they find difficult
• Know how to choose which behaviour to use in every situation
• Know how their behaviour affects every situation
• Practise the techniques of negotiation and being assertive
• Improve self confidence at work

Presentation, group work, self assessment exercises, and structured practice sessions

Developing Your Role

Assertiveness : You're In Charge!

Welcome and introductions

Course objectives and overview

Building rapport

• Understanding your own behaviour
• Barriers to assertiveness
• Self esteem and positive thinking
• Are you aggressive, assertive or passive?
• Four steps to stay in control
• Motivating your fee earner / manager
• Practical exercises

Managing the "last minute manager"

• Getting and setting objectives and deadlines
• Managing multiple priorities
• "Urgent" -v- "ASAP"
• "I'd like to go home on time tonight"
• Managing expectations - why bother?
• Practical exercises

Negotiating greater responsibility

• Identifying the tasks and responsibilities you want
• Using a negotiating framework
• Selling the greater value and getting buy in
• Practical exercises

Action session

Summary and close