Course Details
Print versionAssertiveness : You're In Charge!
| Course reference | ZA10015 |
| Number of days | 1 |
| Participants | 6 Minimum 12 Maximum |
Target audience
Anyone wishing to learn about their own (and other people's!) behaviour.
Also available as a modular course
A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.
Course objectives
At the end of this course participants will be able to:
- Know whether they are naturally assertive, aggressive or non-assertive
- Distinguish these behaviours in others
- Improve their awareness of the importance of non-verbal behaviour in aiding assertiveness
- Learn and practise the techniques of assertiveness
Methods
Presentation, discussion in small and large groups, self questionnaire and practical situations.
Important notes
It would be useful if participants would bring along a couple of scenarios they find difficult to deal with, and that they are prepared to share with others.
Related courses
Day 1
Welcome and introductions
Course objectives and content
The power of communication
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Verbal/non-verbal communication
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Barriers to assertiveness
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Self esteem and positive thinking
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The worm cycle
Recognising the behaviour of others
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Are you aggressive, assertive or passive?
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Differences between assertive and non-assertive behaviours
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Rights and responsibilities
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Making and refusing requests
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Why can't I say 'no'?
Key techniques
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Fogging
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The broken record
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Asking for time
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Staying calm
Practical situations
Action session
- What do you need to do differently next time?
Summary and close
