Course Details
Print versionStress Management : Advanced Team Techniques
| Course reference | ZA10047 |
| Number of days | 1 |
| Participants | 6 Minimum 12 Maximum |
Target audience
Suitable for all levels and for those who have attended "Coping Under Pressure". Especially suitable for those who have to manage staff in high pressure departments such as Personal Injury, Matrimonial/Family, Insolvency or Repossessions, and In
Also available as a modular course
A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.
Course objectives
At the end of this course participants will be able to:
- Identify inappropriate behaviour within teams
- Learn and use coping skills and practical solutions
- Determine how the team, department or firm can help with reducing high stress levels
- Plan how to introduce change to minimise stress peaks
Methods
Presentation, discussion, self assessment, individual and group exercises.
Related courses
Day 1
Welcome and introductions
Course objectives and overview
You can run from stress, but you cannot hide
- Spotting behaviours within the team
- Dangerous stress mechanisms
- Over-compensating when insecure
- Translating fear into illness
- Retiring into a shell
Different roles, different stresses
- Are you a workaholic?
- Unrealistic expectations: too much or too little?
- Promotion and demotion
- Relationships at work
Reducing team/firm stress levels
- Stopping stress before it starts
- Introducing stress audits
- Spotting the stressors in a team
- Contagious stress triggers
- Making counselling available
- 20 ways to reduce stress levels
Action session
- Forward planning
- Personal action planning
Summary and close
