Course Details

Secretaries who are new to Team Working or those who would like tips and hints on making the transition to Team Working.

A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.

• Develop team working capabilities
• Recognise different perspectives when working teams
• Improve motivation when working in teams
• Plan how to implement or improve the team concept in the workplace

Presentation, discussion in small and large groups, exercises and practical activities.

Developing and Managing Effective Teams

Welcome and introductions

Course objectives and overview

Differences between a team and a work group

• What is a team, and what makes a good one?
• Identifying "teams" within the firm and whether they fit the profile
• What does being in a team mean to you?

The Zin Obelisk (team game exercise)

• Examine the process of information sharing
• Explore co-operation and conflict issues in groups
• Develop team working capabilities

Recognising differing perspectives

• Motivating yourself and others
• Managing the transition
• Reaching decisions by consensus
• Recognising and dealing with conflicts

Action session

• How can this be put into practice?
• What needs to be done differently?

Summary and close