Course Details

All levels : newly appointed supervising managers or those with some experience but no formal training.

A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.

• Improve their confidence to deal with new responsibilities and tasks
• Empower and motivate their staff members
• Plan and prepare to introduce consistent standards across the team
• Handle the people issues confidently and effectively

Presentation, group work, self analysis, roleplay and structured exercises.

Extending the Co-ordinator's Role

Performance Management for Team Leaders

Developing and Managing Effective Teams

Welcome and introductions

Course objectives and content

The principles of supervisory management

• What they are
• How to implement them

Defining the role

• Responsibilities for people, quality and results
• One of "us" or one of "them"?
• Action centred leadership

Effective delegation

• The basic principles
• Ways to ensure success

Induction and training

• How people learn
• The importance of planning

Handling the people problems

• A positive approach to discipline
• Motivation by involvement
• Conducting team meetings and briefings
• Establishing credibility

Action session

Summary and close