Course Details

All levels : experienced team leaders and supervisors, but who may not have had any formal training, and those wishing to improve their performance when managing others.

• Give and receive effective and valuable feedback
• Handle awkward people and situations with confidence
• Motivate and develop staff members to get the best from those they manage
• Assess staff performance objectively
• Identify and agree effective performance goals with staff
• Handle complaints and manage disciplinary issues

Presentation, group work, self analysis, roleplay and structured exercises.

Performance Management for Team Leaders

Supervising a Team

Conducting Effective Appraisals

Welcome and introductions

Course objectives and overview

Transition to a new role

• Responsibilities for people, quality and results
• Identifying behaviours which will build leadership credibility

Developing teams

• What makes a good team?
• The importance of communication
• Are you a team leader?
• Team meetings and briefings
• One to one meetings

Delegating effectively

• Ways to ensure success
• Five way management
• How not to do it!

The basics of interpersonal skills

• Overcoming the communication barriers
• Improving personal effectiveness
• Using behaviour constructively
• Giving and receiving feedback

Action planning

Preparation for day 2

Brief review of day 1

Using interpersonal skills

• Assertiveness: what it is and isn't
• Four steps to stay in control
• Practical exercises

Performance management

• The importance of planning
• The process itself: how to (and how not to!) do it
• Complaints and disciplinary issues
• Setting and maintaining standards

Managing change

• Problem solving
• Taking decisions
• The change curve
• Introducing change smoothly

Boosting motivation

• How to get the best performance
• Gaining commitment
• Motivation by involvement
• Reviewing progress

Action session

Summary and close