Course Details
Print versionDeveloping Interpersonal Skills
| Course reference | ZA10061 |
| Number of days | 1 |
| Participants | 6 Minimum 12 Maximum |
Target audience
All staff, especially those with supervisory responsibility.
Also available as a modular course
A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.
Course objectives
At the end of this course participants will be able to:
- Identify how their behaviour affects other people
- Apply new techniques to work situations
- Handle potentially volatile situations with confidence
Methods
Presentation, individual and large group work, self questionnaire and practical situations.
Related courses
Day 1
Welcome and introductions
Course objectives and content
What is communication?
- Barriers to communication
- What do we communicate?
- How do we communicate?
How is your self esteem?
- Visualisation
- Positive thinking
- How we come across at work
Impression management
- What is it and how can it help?
- The importance of listening
- Using verbal and non-verbal language
- Using dress to communicate
- Matching body language and message
Listening and understanding
- Recognising the behaviours of others
- Active listening exercises
- Giving and receiving feedback
Assertiveness at work
- Overview of assertiveness
- Techniques and steps
- Practical situations
Identifying hidden agendas
- Exercise
- Debrief
Persuading and influencing
- Push or pull
- Identifying core values
- Practical exercises
Action session
Summary and close
