Course Details

A programme for all levels, but especially for senior secretaries with the emphasis on proactivity and self development.

A new way to provide quality in-house training with minimal impact on the working day. For more details please view our Modular courses section.

• Anticipate the needs of the team
• Improve the support provided to others through better planning
• Plan their progression in the current role
• Add value to the tasks in their role

Presentation, group work, self analysis and practical exercises.

Developing Your Role

Managing Your Manager

The Successful Secretary

Welcome and introductions

Course objectives and overview

Broadening the role

• Becoming an integral part of the management team
• Proactive or reactive?
• Broadening the role
• Managing more than one manager
• Planning and organising your day
• Delegation and its pitfalls
• Image equals progression

Selling the added value of your broader role

• A positive approach
• Getting the buy in
• Improving the communication lines
• Stating your case

Taking the initiative

• The impact of technology
• Problem solving case study: in-tray exercise
• Group presentations

Using  the appraisal to maximum effect

• Selling yourself well
• Preparation
• Information gathering
• During the assessment
• Setting objectives and goals

Staying calm under pressure

• Identifying stressors
• Practical ways to manage stress
• Relaxation exercises

Action session

• Identifying areas for personal development

Summary and close