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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

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Participant, Local Government Ombudsman

Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!

Quick Guides

How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something – be it you, your product or service, or perhaps a new idea to your boss – the enthusiasm you communicate will greatly persuade the other person. Enthusiasm is the magic spark that gets support without having to ask for it. Here are the top 10 tips to help you be and to create more enthusiasm.

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» Promote with Enthusiasm July 14 JDC.pdf
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Coaching a Junior

Congratulations! As an experienced employee, with superior skills, you have been selected to coach the junior in your team. It might sound like a doddle – especially as you have been doing the job for ages - except unless you plan, and consider what they need to know (rather than what is nice to know), their learning might be disjointed or sporadic. So here are the top ten tips to help you coach a junior member of the team.

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» Coaching a Junior DGW May 2014.pdf
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How To Listen When Interviewing

Last month we looked at different types of questions you can ask when interviewing. Key to questioning is that you listen to the answers; it is one of the essential abilities of an interviewer. If you appear to be listening, your interviewee will be encouraged to keep talking. By planning your questions and then listening more actively during the interview you will stand a much better chance of selecting the correct person to join your company. So here are the top ten tips to help you listen better.

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» How To Listen When Interviewing JDC May 2014.pdf
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How To Ignore Workplace Distractions

Workplace distractions are par for the course and some of us are better at managing or ignoring them. If you are distracted by last minute requests, telephones, IM, other people’s conversations, lift doors or noisy photocopiers, here are the top ten tips to help you ignore these workplace distractions.

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» How To Ignore Workplace Distractions DW Apr 2014.pdf
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How To Question an Interview Candidate

You have a limited time during an interview, perhaps only an hour, to assess a candidate, so you need a good set of questions to draw out the information you require. You will need to assess their knowledge, skills, attitude, ability to do the job and previous experience. Here are the top ten tips to help you conduct an effective interview in the time available.

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» How To Question An Interview Candidate JDC Mar 2014.pdf
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How To Manage a Picky Manager

Have you got a picky manager? Is your manager a control freak, reluctant to delegate and reducing your efforts to dust as he/she completely re-does your work? Do you often wish you could tell them to leave you to your own devices so work wouldn’t take so long to do? If this sounds a little like you, here are the top ten tips to help you manage a picky manager.

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» How To Manage a Picky Manager Feb 2014 DGW.pdf
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How To Reduce Wordiness

I am sure you have all heard the quotation: ‘If I had more time, I would have written a shorter letter’. When writing we should aim to write as briefly as possible. If we just wrote with a few well-chosen words and shut up, imagine the savings in time spent writing, typing, checking, copying and reading. We all too often fall into the trap of wordiness. With a little more thought before we write and keeping in mind the ten tips here we will achieve the recommended average sentence length of between 15 and 20 words. Here are the top ten tips to help you achieve this.

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» How To Reduce Wordiness JDC Jan 2014.pdf
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How To Conduct Effective Appraisals

The formal appraisal is a manager’s golden opportunity to talk to members of their team about their performance (past, present and future) and to align performance objectives with the direction of the business. But many staff, see it as not worth their while. So here are the top ten tips to help you and your appraisee get the most from the appraisal process.

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» How To Conduct Effective Appraisals DGW Nov 13.pdf
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How To Make Your Appraisal Count

Formal appraisals or performance reviews can hold dread for some appraisees. Maybe it is a process you don’t give much thought to until a few weeks before the meeting itself. Maybe you rate yourself “excellent” but can’t explain why? Or perhaps the alternative, where you assess yourself as “meeting expectations” only to find that, actually, you exceed them in some areas. So to help you prepare - objectively - for your next appraisal, here are the top ten tips.

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» How To Make Your Appraisal Count DW Oct 13.pdf
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How To End Your Day On A Good Note

At the end of the working day, most of us want to log off, pack up and chill out. But how you end your day is critical as it sets the stage for tomorrow: the first few hours in the office can have a significant effect on your productivity. So here are the top ten tips to help you end your day on a good note.

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» How To End Your Day on a Good Note DGW Oct 2013.pdf
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