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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

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Participant, BDO Stoy Hayward

"Our speaker was very engaging - and the learning was so relevant: everyone should go on these courses!"

Quick Guides

How To Leave The Perfect Answerphone Message

How many times have you grabbed the phone, phoned somebody, got an unexpected voicemail message and are not prepared with the message you want to leave? It is irritating and your choices are to either babble on; leave a very short, perhaps abrupt sounding message and then realise you have missed out an important point; or to hang up, which of course is a complete waste of time. So be prepared next time you ring somebody and are faced with a voicemail message. Here are the top ten tips to help you handle this situation more professionally.

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» How To Leave the Perfect Answerphone Message Sept 13 JDC.pdf
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Is being perfect good for time management?

A strange question to ask you may think. But consider: while you are trying to do everything perfectly you may not be using your time as effectively as you could be. So be aware if you often find yourself checking and rechecking tasks, staying late so you can redo things or perhaps missing deadlines because you are trying to complete something perfectly. I am not advocating shoddiness but here are the top ten tips to consider if you have a tendency to be a perfectionist.

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» Is being perfect good JDC July 2013.pdf
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How To Raise Your Profile

Many support staff will identify with the host of negative perceptions held by those outside the role, and even by some within it too. To raise your profile and eliminate as many negative perceptions as possible, we need first to identify them. Here are the top ten tips to help you raise your profile.

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» How To Raise Your Profile May 13 DW.pdf
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How To Beat Procrastination

I have sat here putting this off again, finding other tasks to do instead, researching the topic instead of doing it, checking emails instead of writing ... Sound familiar? I think we are all guilty of procrastination - me included! So here are the top ten tips to help you beat procrastination, too.

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» How To Overcome Procastination June 07 DGW.pdf
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How To Drive Forward the Support Role

What will you be doing in five years? In ten years? As the role of support staff evolves to meet ever changing working practices and business needs, so must you adapt. And while you may not be able to plan for the future, you can at least prepare for it. Here are the top ten tips to help you drive forward the support role.

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» How To Drive Forward the Support Role DW Apr 13.pdf
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How To Handle Tricky Phone Calls

Do you ever get tricky phone calls either from colleagues or clients? Our natural reaction is to defend ourselves or our bosses but this often comes across as aggressive. Here are the top ten tips to help you to take control of yourself and handle tricky situations assertively on the telephone.

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» How To Handle Tricky Phone Calls JDC Mar 2013.pdf
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How To Develop Others

Developing others frequently ranks last on just about every competency framework for team leaders and managers. Mainly because developing others take time to do. But one of the by-products is that you gain satisfaction and stature as a result of their success. So here are the top ten tips to help you develop others

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» How To Develop Others DW Feb 2013.pdf
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How To Use Apostrophes

I wish I had a pound for every question about apostrophes I've been asked over the years. I'd be very rich now! Seriously, this is one of the most common punctuation marks that we are asked about on our writing and proofreading training courses. We have looked at this before, but it is worth revisiting. Here are the top ten tips to help you with apostrophes (Point 3 is key so work on this and you will never be wrong).

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» How To Use Apostrophes Part 1 Mar 09 JDC.pdf
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New Year New You

Happy new year to all of our readers. How many New Year's resolutions have you already broken? Although there is an unlucky 13 in the year, let's make 2013 a positive year. To come across positively, you need to think and behave positively. Here are the top ten tips to adopt a positive mental attitude every day this year! Read them every morning to remind yourself and re-read when the going gets tough.

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» New Year New You JDC Jan 13.pdf
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How To Rid Yourself of Files and Piles

Do you often spend more than half an hour looking for things? Do you often say, 'I know exactly which pile this document is in?', Yes to both questions? Here are the top ten tips to organise your work area, your desk and your filing.

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» How To Rid Yourself of Files and Piles JDC Dec 2012.pdf
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