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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

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Participant, Saffery Champness

Practical help focused on our actual problems rather than just factual.

Quick Guides

How To Monitor Delegation

The last step in the process of delegation is monitoring. Employees who have earned high levels of trust simply don't need the kind of day to day attention that less experienced employees do. In fact, experienced employees may resent a manager's attempts to closely monitor the way in which they carry out their duties. So here are the top ten tips for monitoring delegation.

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» How To Monitor Delegation DW Nov 2012.pdf
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How To Say No

On our assertiveness courses participants often say that they don't like saying 'no' to requests. They say that they feel guilty; feel that they should always say 'yes' to seniors; that they want to please the person asking; that they want to be liked; and so on. Sound familiar? If there are times when you say 'yes' but really want to say 'no', here are the top ten tips to help you handle these situations

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» How To Say No JDC Nov 2012.pdf
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How To Mind your (Telephone) Manners

We have all used the telephone from a very early age and probably without any real guidance or professional role models to help us. Inappropriate (or even bad!) habits will have bedded in through the years, so here are the top ten tips to help you reassess (and change) your telephone manners.

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» How To Mind yourTelephone Manners DW Oct 2012.pdf
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How To Conduct an Interview

Last month we looked at preparing to interview so that you maximise the time you have during the interview. This month builds on those tips and outlines the top ten tips to help you select the best candidate next time you interview.

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» How To Conduct an Interview JDC Oct 12.pdf
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Preparing to Interview

A job interview may last only an hour but its consequences may last years! Preparing well is vital if you are to maximise the interview time and choose the most suitable candidate. So here are the top ten tips to help you prepare to interview.

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» Preparing to Interview JDC Sept 12.pdf
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Prepare, Prepare, Prepare!

How many of you put your fingers on the computer keys and start creating sentences when you need to write something? And then I bet you nearly always have to spend time rewriting this document. Sound familiar? Before you write, I would encourage you to do some thinking and planning. You will then be able to write your document, whether it be an email, letter or report, without as many rewrites. Here are the top ten tips for a structured approach to writing.

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» Prepare Prepare Prepare JDC Aug 2012.pdf
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How To Put your Best Foot Forward

Doing your job well isn't going to get you very far if no-one is aware of your accomplishments and potential. So you need to market yourself well. To help you do that, you will have to consider what your personal brand is - or should be. Here are the top ten tips to help you put your best foot forward.

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» How To Put your Best Foot Forward.pdf
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How to Take Notes

You may have to take notes at formal or team meetings but there are also other situations when you may have to take notes. For example, on a conference call or when taking instructions from your boss or a client. It is useful to know quick ways to get these notes down in a structured way. Here are the top ten tips to help you.

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» How To Take Notes JDC July 2012.pdf
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How To Delegate More Effectively

Do you try to do everything yourself? Effective managers get things done through other people, by delegating. This helps with workloads, develops staff and creates a positive and motivated team, if done well. So here are the top ten tips to help you develop this crucial management and leadership skill.

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» How To Delegate More Effectively DGW Jun 12.pdf
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How To Present Ideas at Meetings

Presenting ideas at meetings can be nerve-wracking but it is often something you may be asked to do. Here are the top ten tips using the 3Ps method below to help you prepare and deliver a winning idea at your next meeting.

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» How To Present Ideas at Meetings May 12 JDC.pdf
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