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Welcome to our news & events page. It contains the latest information about what we are doing, as well as developments in and events for the training and development industry.
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The following news items are regularly updated and added to. If you would like to comment on any of these items, Please email us
Latest QuickGuide now available - 04 May 08
"Fail to prepare is to prepare to fail." Perhaps you learnt this when you were younger. I am sure you will agree how true it is for most things in life and particularly when you are about to be involved in a networking event. Be well prepared so you can gain maximum benefit from the event for you and your firm. It's no good thinking 'who will I meet?' or 'what should I say?' and as a result coming away wondering what you've achieved. So here are the top ten tips to help you prepare well so that you feel more confident, enjoy the event and are successful. Click on the Articles tab at the top of the page to access this Quick Guide.
Book a place for 22 July 2008: Practical Marketing Skills for Secretaries, PAs and Administrators - 24 Apr 08
A comprehensive introduction to marketing and business development concepts. This intensive one day course will look at the different ways PAs, secretaries and administrators can make a significant contribution to the marketing, selling and client development programmes within their firm.
Latest QuickGuide now available - 16 Apr 08
If you don't hot-desk or have a clear desk policy that works, the chances are your desk can sometimes (or maybe frequently!) look like a bomb has hit it. So before you lose another piece of paper, or spend far too long looking for something that's probably not there, here are the top ten tips to help you clear the paper clutter. Click on the ARTICLES tab at the top of the page to access this Quick Guide.
Latest QuickGuide now available - 24 Mar 08
Do you sometimes end up doing tasks that others should be doing, leaving yourself less time to focus on your own? If a member of your team comes to you with a query or a problem, do you hear yourself saying "leave it with me"? Which one of you is actually responsible for getting the task done? If this sounds like you, then here are the top ten tips to help you give them back their own work, and allow you to do more of yours. Click on the ARTICLES tab at the top of the page to access the Quick Guide.
Don't forget to book! - 14 Mar 08
Do you ever wish you could confidently deal with wafflers, rude, emotional or abusive callers? Well now you can! There are only a few weeks left to book a place on this extremely popular and beneficial course. (And don't forget to take advantage of our multiple participant rate.) Take a look at the full course outline for this and coming courses, and book a place online (Click on "open courses" in the yellow menu on the left hand side of the page.) Here's what you will be able to do by attending "Handling Really Difficult Callers": • Choose how to respond in every situation • Find out your preferred behaviour style and its success rate • Use a range of new techniques to control calls • Handle calls with confidence and composure in stressful situations Learn from the other participants, too, how they handle some of their most difficult customers! We look forward to welcoming you.