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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

Testimonial

Participant, Baker Tilly

"I just wanted to send you a quick email to thank you for the course yesterday. You really helped me learn a lot, including about myself. I came into work today with a new outlook on how I want to be and how I want things to be. Thank you very much."

Quick Guides

How To Deliver an Assertive Message

How many times have you bitten your tongue recently and then beaten yourself up for it afterwards? Delivering an assertive message takes confidence and practice. And the more practice you get, the more your confidence grows, helping you develop the skill of assertiveness. So here are the top ten tips to help you deliver an assertive message.

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» How To Deliver an Assertive Message DW Feb 08.pdf
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How To Be a Better Delegator

Got a heavy workload? Still doing routine tasks because it's quicker to do it yourself? Worried someone else won't get it right or do it your way? Maybe you need to consider delegating more tasks and more often! Here are the top ten tips to help you delegate better.

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» How To Be a Better Delegator DW Feb 08.pdf
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Developing Proactivity

Proactivity means not waiting to be asked, but having an ability to think ahead and anticipate needs, difficulties and different ways of achieving a necessary outcome. Proactivity also means being able to identify and solve problems, by making decisions. To do all this requires knowledge, which needs constant updating plus a conscious effort to seek it out. So here are the top ten tips to help you develop proactivity.

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» Developing Proactivity Oct 07 DGW.pdf
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How To Be a Better Supervisor

To supervise a team means wearing several hats (but not all at the same time!) as well as developing the ability to manage people and their tasks, plus juggle your own workload. It can seem daunting for some, especially at busy times, or in times of change. So here are the top ten tips to help you.

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» How To Be a Better SupervisorDGW Oct 07.pdf
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How To Meet Clients Needs

When we're a customer in a shop or a client of a company, we like help, respect, understanding, satisfaction, value for money, action, friendly service � need I go on? So whether you're dealing with a colleague's or a multi-million pound client's request, you will have to satisfy their four basic needs: the need to be understood; the need to feel welcome; the need to feel important; and the need for a comfortable environment. So here are the top ten tips to help you meet those needs and guarantee that they remain clients.

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» How To Meet Clients Needs.pdf
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How to Mind Map

Mind mapping is a very powerful technique for promoting creative thinking and improving memory. Developed by Tony Buzan, it has become a very widely used tool. So if you need to plan or remember something, here are the top ten tips for creating and using a mind map.

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» How To Mind Map BC Sept 07.pdf
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Professional Telephone Skills

We have probably answered the telephone hundreds, or even thousands, of times so far in our working lives and this may mean we have adopted many bad habits, even answering the telephone on "autopilot".

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» Professional tel behav DGW Nov 06.pdf
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How To Take Better Minutes

Minutes are a factual, impartial and balanced record of the decisions and summary of a meeting. As such they should be an Accurate, Brief and Clear snapshot of what was discussed, what was agreed, what action is to be taken, by whom and by when.

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» How To Take Better Minutes May 05 VFT.pdf
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Problem Solving

They�re not really problems, they�re improvement opportunities!! ... although I will admit that they don�t always feel like that at the time. But the reality is, problems exist and if we use effective problem solving skills, tools and techniques, we can significantly improve the situation.

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» Problem Solving Jul 06 BC.pdf
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Presenting yourself at interview

If you have got an interview, then congratulations! Your application must have made a good first impression. Now you need to take time to prepare yourself for the interview to make sure you don't waste the opportunity.

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» Presenting yourself at interview.pdf
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