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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

Testimonial

Participant, Saffery Champness

This course wasn't just about listening! With the small groups there was lots of participation. Such a great mix of interactive exercises and tutor based discussions.

Quick Guides

How To Develop a Positive Attitude

Attitude is a mind set. It is the way you look at things mentally. When things are going well a positive attitude is easy to maintain. But we're all human and something will always happen to test our positive mindset.

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» How To Develop a Positive Attitude DW Jan 07.pdf
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Email Essentials

One of email's greatest benefits is that you can communicate quickly and easily with just about anybody. However, one of its biggest challenges is that we think we can write quickly and easily without checking.

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» Email Essentials JDC Jan 07.pdf
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How To Conduct Appraisals

The formal appraisal allows you to talke to individual members of your team about their performance: past, present and future. If you have been managing performance well, on a daily basis throughout the year, the appraisal is made much easier.

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» How To Conduct Effective Appraisals DGW Nov 13.pdf
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Speaking in Meetings

Speaking in meetings and making mini-presentations in meetings can be nerve wracking at the best of times. Even experienced speakers can feel nervous and anxious when speaking at meetings. So here are the top ten tips to make sure your presentation is enjoyed and remembered by everyone.

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» How To Speak in Meetings Oct 06 VFT.pdf
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Rapid and Effective Reading

So often during our working day we have to read long documents, trade magazine articles or even the newspaper. We may read these because we have to take action on the topic or it may just be for information, for interest or to keep up-to-date.

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» Rapid Reading JDC Oct 06.pdf
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How To Effectively Plan the Working Day

Ever do a to-do list and not achieve what's on it? Or does your to-do list get longer and longer? Or perhaps you've given up on using one altogether! Before you can plan and organise your working day, it is necessary to think of what is to be done and set up some simple drills to help you do it more effectively.

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» How To Effectively Plan the Working Day Sept 06 DW.pdf
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How To Supervise a Team

Whatever your job title, be very clear of what is expected fo you in your role, as well as the levels of authority and support you have. Then the ability to handle the people problems effectively - a key skill - will earn you respect from the team, from your peers and from senior management.

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» How To Supervise a Team Sept 06 MO.pdf
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The Professional Receptionist

There is more to being a good receptionist than just being polite and saying "good morning" as if you mean it. Visitors and callers ask themselves "What kind of firm is this? What will they be like to deal with in the future?" Or is the projected image off-putting in some way?

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» Professional Recept Aug 06 JDC.pdf
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Using VDUs safely

We can all spend long hours at work each day in front of a computer screen - and sometimes go home and do it all again! So it's important to do as much as we can to minimise anypotential hazards and avoid things like eye strain, backache and WRULD (work related upper limb disorders).

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» How To Use VDUs Safely July 06 DGW.pdf
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Presentation Skills

Whatever role you have or may have in the future, it is likely that at some point you will need to make a presentation. (I can hear you shaking already!) So it is important to be able to communicate your thoughts and ideas effectively.

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» Presentation Skills Jun 06 VFT.pdf
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