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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

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Participant, McGrigors

I used to think I was good at grammar, but now ...!! I definitely think it should be rolled out to everyone who has to write anything.

Quick Guides

Dealing with Complaints

While we all like to think that we meet our clients' needs and that our quality of service is tip-top, there are still occasions when our clients disagree! So before it gets to the stage where we lose our clients, or they start proceedings, here are some helpful tips for dealing with complaints.

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» How To Deal with Complaints June 05 DGW.pdf
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Checking your Report

The third and final stage of report writing is to check your report. Leave time between finishing and checking so you read it with fresh eyes. It may be worth asking somebody else to read it as well as they may spot different mistakes to you.

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» Checking a Rept May 06 JDC.pdf
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How To Use Your Time More Effectively

We are unlikely ever to have sufficient time to do all the things we want or need to do. So it's vital that we make the best use of the time we have available. And since time itself is not physically manageable, we have to learn to manage ourselves, our workloads, our priorities and our clutter.

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» How To Use Your Time More Effectively May 05 DGW.pdf
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Writing a Report

Last month we looked at preparing to write a report. Now you are ready to write! To write well, use plain English and adopt the ABC of writing: be accurate, be brief and be clear.

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» QG Writing a Report.PDF
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How To Cope Under Pressure

The phone is constantly engaged. The taxi ignores you. Your train is late. Why do minor hassles like these have the potential to make us uptight? Balancing the pressure of home life and work life are vital so that we get optimum amounts of the adrenaline buzz to stay healthy and enjoy the whole life!

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» How To Cope Under Pressure Mar 06 DGW.pdf
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How To Help Staff Through Change

In today's working environment the need for change is always present: it could be a merger; the need to change working practices; changing roles or systems; or introducing new software.

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» How To Help Staff Through Change Feb 06 MO.pdf
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Preparing to write a report

Preparation is key when writing a report. Time spent at this stage will mean that your report is more focused, it will be written with the reader in mind and it will be structured into a logical order avoiding repetition.

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» Preparing to Write JDC June 10.pdf
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Project Management

Everybody does projects. When it's simply going on holiday, developing a new product or qnywhere in between. That doesn't necessarily mean we're particularly successful!

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» Project Mgt Jan 05 BC.pdf
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When and How to Say Enough

It is not unusual these days for people to use "bad" language, personal insults and belittling phrases when they are frustrated, under pressure themselves, or don't feel things are being done quickly enough. So here are the top ten tips for handling verbal aggression on the telephone.

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» When to say enough DGW Dec 05.pdf
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How To Be More Assertive

Assertiveness is a life skill; useful both inside and outstide work. However, the reactions and behaviours we employ now are the result of years of fine tuning. Being assertive doesn't happen overnight, but the more practice you get, the more skilled you become.

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» How To Be More Assertive Nov 05 DGW.pdf
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