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How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

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Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

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Participant, Mills & Reeve

It was quite clear from the start that the trainer knew what she was talking about and could relate to our concerns and worries. She had an excellent attitude, was fun and put her message across very well.

Quick Guides

Don't blurt it out!

You know how it goes � your brain thinks it, and out it pops before you realise it. Sometimes it can be difficult to �bite your tongue�, especially if you aren�t in the habit! But that�s all it is, really, a habit. Luckily, there are some techniques you can use to break the habit, so here are the top ten tips to help you stay in control.

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» Dont blurt it out Apr 09 DW.pdf
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How To Use Apostrophes (Part 1)

One of the most popular questions on our writing and grammar courses is �can you have an apostrophe after an s?� And of course you all know you can! This little piece of punctuation causes some of the biggest headaches and the most discussions (or arguments) in offices. So follow the ten tips in this Quick Guide and always get them right.

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» How To Use Apostrophes Part 1 Mar 09 JDC.pdf
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How To Handle Difficult Callers

We recognise these calls pretty quickly, don't we? The callers with high pitched speech, sighs, long pauses, short terse answers and increasing volume. Telling them to "take it easy" or "stay calm" will probably make it worse. So before it turns into an abusive call, here are the top ten tips to help you handle a difficult caller.

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» How To Handle Difficult Callers Mar 09 DW.pdf
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How To Care for Internal Clients

Often when people of think of �client care� they only think about caring for their external clients. However, some people in firms do not deal with external clients. Does this mean that they don�t need to care? Certainly not. Internal colleagues (or clients) are also important and need caring for. All the people in your firm form the client service chain with the clasp on the chain being the external client. Everybody in your firm is in the business of client service � if you are not serving the external client you are certainly serving somebody who is. So here are the Top Ten Commandments to show that you care for your internal clients.

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» How To Care For Internal Clients Feb 09 JDC.pdf
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How To Overcoming Public Speaking Fears

Do your knees tremble and hands shake when you have to make a speech in public? Would you rather do your filing than speak in front of a group? But public speaking, DOES NOT HAVE TO BE STRESSFUL! Even the best speakers have their critics and they too can make mistakes, get tongue-tied, or forget whole segments of their talk. So here are the top ten tips to help you overcome some of those fears.

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» How To Overcoming Public Speaking Fears Jan 09 DW.pdf
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How To Speak Volumes Silently

Have you ever been told you can be read like a book? Are you aware when your body language is "leaking" or giving you away? Words are only a very small part of communication: while you are saying the words, your body is speaking volumes! So if you want to make sure you send all your messages in the way you intend them, here are the top ten tips to help you.

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» How To Speak Volumes Silently.pdf
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How To Write Understandable Minutes

Most people do not read minutes particularly carefully. They were either at the meeting so only need a quick reminder of the discussions and action points, or they were not there and therefore just need an overview and once again action points. So, it is essential that the minutes can be skim-read and understood at first reading. Here are the top ten tips to make your minutes understandable.

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» How To Write Understandable Minutes Nov 08 JDC.pdf
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How To Negotiate to Win

Do you feel you are a negotiator in your role at work? You may have answered �no�, however, I feel the answer is most definitely �YES�! Although we associate negotiating with sales people, we are all sales people at some time. We often have to negotiate deadlines that need changing, tasks that we can or can�t do, or responsibilities that others want us to take on. We are always negotiating - so here are the top ten tips to help you reach 'win-win'.

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» How To Negotiate to Win JDC Oct 08.pdf
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How To Manage Poor Performance

Mention "discipline" and many supervisors go cold. "How can I tell them off when they're my friend, too?" or "What if I get it wrong?". Discipline isn't 'telling off' or issuing formal warnings. It's about identifying a poor standard of performance, finding out why it's happening and then getting the person back to where you want them to be. It's a management process. So here are the top ten tips to help you manage poor performance.

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» How To Manage Poor Performance DW Sept 08.pdf
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Networking for Success - Meeting and Greeting

Following the "Networking for Success: Preparation" Quick Guide in May 2008, we will now look at meeting and greeting at networking events. We are often told that we have just 10 seconds to make a first impression and 90 seconds to make a lasting one, so let�s get a move on!

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» How To Network for Success Meet Greet Sept 08 JDC.pdf
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