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Participant, Osborne Clarke

I'd like to say what a god send your courses have been to me. I'm certainly thinking more in terms of what it is I do all day, how I can improve and more importantly the future.

Secretarial and Support Staff Training

Without good business support staff, organisations can crumble. We are firm believers that your support staff - secretaries, administrators, finance, marketing and facilities - can bring you success if they are developed to contribute not only what is required of them but also to consider themselves part of the bigger team that makes up the firm.

Our specialist area of experience and expertise is secretarial training and support staff training. Most of our courses are specific to these staff members and cover topics ranging from Telephone Skills and behaviour to Project Management to Presenting in Meetings.

Historically business support staff were neglected when it came to their development and to involving them through training or workshops in the business itself. However this is changing rapidly as many organisations see the value and benefits of investing in their support. So it is a two-sided approach. On the one hand it is about helping an individual to improve their skills for a job, or to develop them into a future role with a specific skills set. On the other it is also about helping managers to develop their staff. So workshops like Manager/Secretary: Working Together are popular in helping to iron out some of the difficulties as working practices and ratios change. Helping staff to help themselves is also vital if firms are to succeed, so courses such as Making the most of Appraisals and Developing your Role are often built into a company's rolling core programme of in-house training sessions.

We provide training in soft skills, skills specific to secretaries and administrators, and development workshops through our in-house courses which are tailored to reflect your business aims and corporate identity. Whatever your training need, we are experts at working with business support staff and we bring our huge knowledge and experience of working with other firms, to each course.

Zee Associates has a range of courses and Quick Guides dedicated to the skills secretaries and support staff need. View all of our Secretarial and support staff training courses or have a look through some of the following Quick Guides for useful tips: