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Participant, Wragge & Co

"I would most certainly be interested in attending more of your courses - a thoroughly worthwhile session!

Improve Awareness of the Importance of Non-Verbal Behaviour in Aiding Assertiveness

Assertiveness Training: You're In Charge!

Target Audience

Anyone wishing to learn about their own (and other people's!) behaviour.

Course Objectives

Know whether they are naturally assertive, aggressive or non-assertive
Distinguish these behaviours in others
Improve their awareness of the importance of non-verbal behaviour in aiding assertiveness
Learn and practise the techniques of assertiveness


Presentation, discussion in small and large groups, self questionnaire and practical situations.

Important notes

It would be useful if participants would bring along a couple of scenarios they find difficult to deal with, and that they are prepared to share with others.

Course Contents

Welcome and introductions

Course objectives and content

The power of communication

  • Verbal/non-verbal communication
  • Barriers to assertiveness
  • Self esteem and positive thinking
  • The worm cycle

Recognising the behaviour of others

  • Are you aggressive, assertive or passive?
  • Differences between assertive and non-assertive behaviours
  • Rights and responsibilities
  • Making and refusing requests
  • Why can't I say 'no'?

Key techniques

  • Fogging
  • The broken record
  • Asking for time
  • Staying calm
Practical situations

Action session
  • What do you need to do differently next time?

Summary and close