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Participant, Local Government Ombudsman
Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!
Plan and Structure Writing Using a Systematic Approach
Business Writing
| Course Ref. | 10035 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All those who need to prepare concise and effective correspondence, memos and short reports : either alone or for managers.Course Objectives
Plan and structure their writing using a systematic approachWrite clearly and in good plain English
Check the finished piece for common errors, and correct them
Methods
Presentation, discussion in small and large groups and practical written exercises.Course Contents
Welcome and introductions
Course objectives and overview
What is business writing?
- Writing to communicate
- Difficulties of communicating in writing
- What persuades others?
- Following a systematic approach
Planning to write: the essential questions
- Why am I writing?
- Who am I writing to?
- How will I structure my writing?
- What style shall I use?
Writing to communicate: using "good plain English"
- Using a "business" style
- Choice of words
- What to avoid
- Grammar, punctuation and spelling
- Sentence length
- Paragraphs
- Using an appropriate tone
The polishing stage
- Checking and editing documents
- Common errors to look for
Action session
Summary and close
