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Participant, DMH Stallard

"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"

Client Care Workshop

Related Courses

Secretarial and support staff, and those new to the professional culture.

Know how important their role is in client care Identify and minimise the barriers to good client care Identify areas for improvement

Presentation by course leader and workshop groups throughout the session.

This is a short introductory overview of all areas of client care. For more in-depth treatment of the subject, see related courses.

Welcome and introductions

Course objectives and overview

The image and culture of the organisation

Everyone has an important part to play - Teamwork

The need for good client care and repercussions of not implementing it

Client priorities and expectations:

The need to accept responsibility for our actions

It's amazing what clients actually notice - the little things matter, and bad news travels fast

Through the client's eyes

Room for improvement?

Action session

Summary and close