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Participant, Baker Tilly

"Thanks for making me smile all the way home!"

Introductory Overview of all Areas of Client Care

Client Care Workshop

Course Ref. 10023
No. of Days Half Day
Participants 6 to 8

Target Audience

Secretarial and support staff, and those new to the professional culture.

Course Objectives

Know how important their role is in client care Identify and minimise the barriers to good client care Identify areas for improvement


Presentation by course leader and workshop groups throughout the session.

Important notes

This is a short introductory overview of all areas of client care. For more in-depth treatment of the subject, see related courses.

Course Contents

Welcome and introductions

Course objectives and overview

The image and culture of the organisation

Everyone has an important part to play - Teamwork

The need for good client care and repercussions of not implementing it

Client priorities and expectations:

  • What do clients expect?
  • Do we accommodate them?

The need to accept responsibility for our actions

It's amazing what clients actually notice - the little things matter, and bad news travels fast

Through the client's eyes

  • Face to face skills
  • Telephone skills
  • Written skills

Room for improvement?

Action session

Summary and close