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Introductory Overview of all Areas of Client Care
Client Care Workshop
| Course Ref. | 10023 |
| No. of Days | Half Day |
| Participants | 6 to 8 |
Target Audience
Secretarial and support staff, and those new to the professional culture.Course Objectives
Know how important their role is in client care Identify and minimise the barriers to good client care Identify areas for improvementMethods
Presentation by course leader and workshop groups throughout the session.Important notes
This is a short introductory overview of all areas of client care. For more in-depth treatment of the subject, see related courses.Course Contents
Welcome and introductions
Course objectives and overview
The image and culture of the organisation
Everyone has an important part to play - Teamwork
The need for good client care and repercussions of not implementing it
Client priorities and expectations:
- What do clients expect?
- Do we accommodate them?
The need to accept responsibility for our actions
It's amazing what clients actually notice - the little things matter, and bad news travels fast
Through the client's eyes
- Face to face skills
- Telephone skills
- Written skills
Room for improvement?
Action session
Summary and close
