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"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"
Learn How to Conduct Effective Appraisals
Conducting Effective Appraisals
| Course Ref. | 10044 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All those who need to conduct appraisals of staff and team members.Course Objectives
Understand the benefits of staff appraisalUnderstand the need for preparation and planning
Accurately determine reasons for performance gaps
Provide objective assessment of performance
Identify and agree effective goals and objectives with staff
Methods
Presentation, discussion and group work through practical exercises.Important notes
This programme does not cover 360-degree appraisal however this element can be built in if you wish.Course Contents
Welcome and introductions
Course objectives and overview
What is appraisal?
- The appraisal cycle
- Important aspects to consider
- The process itself
- The importance of planning
- The benefits
The importance of good communication
- What communication involves; listening, questioning and understanding; listening for the non-verbal signals
Feedback skills
- Key behaviours: summarising, clarifying, interpreting, evaluating
The formal meeting
- Setting an agenda
- The difficulties involved in appraisal
- Listening and questioning
- Getting to the real issue
Planning for the future
- Goal setting and establishing development needs
- Closing the appraisal interview
Practical exercises
Action session
Summary and close
