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Participant, Saffery Champness
Professional Writing Skills: Probably one of the most useful courses I have ever been on - all letter writing staff should attend!
Learn How To Develop Your Interpersonal Skills
Developing Interpersonal Skills
| Course Ref. | 10061 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All staff, especially those with supervisory responsibility.Course Objectives
Identify how their behaviour affects other peopleApply new techniques to work situations
Handle potentially volatile situations with confidence
Methods
Presentation, individual and large group work, self questionnaire and practical situations.Course Contents
Welcome and introductions
Course objectives and content
What is communication?
- Barriers to communication
- What do we communicate?
- How do we communicate?
How is your self esteem?
- Visualisation
- Positive thinking
- How we come across at work
Impression management
- What is it and how can it help?
- The importance of listening
- Using verbal and non-verbal language
- Using dress to communicate
- Matching body language and message
Listening and understanding
- Recognising the behaviours of others
- Active listening exercises
- Giving and receiving feedback
Assertiveness at work
- Overview of assertiveness
- Techniques and steps
- Practical situations
Identifying hidden agendas
- Exercise
- Debrief
Persuading and influencing
- Push or pull
- Identifying core values
- Practical exercises
Action session
Summary and close
