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Participant, Mills & Reeve

It was quite clear from the start that the trainer knew what she was talking about and could relate to our concerns and worries. She had an excellent attitude, was fun and put her message across very well.

Learn How To Develop Your Interpersonal Skills

Developing Interpersonal Skills

Target Audience

All staff, especially those with supervisory responsibility.

Course Objectives

Identify how their behaviour affects other people
Apply new techniques to work situations
Handle potentially volatile situations with confidence

Methods

Presentation, individual and large group work, self questionnaire and practical situations.

Course Contents

Welcome and introductions

Course objectives and content

What is communication?

  • Barriers to communication
  • What do we communicate?
  • How do we communicate?

How is your self esteem?

  • Visualisation
  • Positive thinking
  • How we come across at work

Impression management

  • What is it and how can it help?
  • The importance of listening
  • Using verbal and non-verbal language
  • Using dress to communicate
  • Matching body language and message

Listening and understanding

  • Recognising the behaviours of others
  • Active listening exercises
  • Giving and receiving feedback

Assertiveness at work

  • Overview of assertiveness
  • Techniques and steps
  • Practical situations

Identifying hidden agendas

  • Exercise
  • Debrief

Persuading and influencing

  • Push or pull
  • Identifying core values
  • Practical exercises

Action session

Summary and close