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Testimonial

Participant, Saffery Champness

This course wasn't just about listening! With the small groups there was lots of participation. Such a great mix of interactive exercises and tutor based discussions.

Learn How To Interview Effectively

Effective Interviewing Skills

Target Audience

Those who are new to interviewing or those who wish to improve existing skills. 

Course Objectives

Understand the importance of accurate planning and preparation
Adopt a systematic approach to the recruitment process
Structure, steer and control the interview whilst portraying the right image
Close the interview successfully

Methods

Presentation, discussion, group work and case studies.

Important notes

The focus of this course is on practical interviewing skills on a face-to-face basis, from preparation of a person specification to selection of the final candidate.

Course Contents

Welcome and introductions

Course objectives and overview

Preparing to interview

  • Understanding the pitfalls
  • Establishing objectives
  • Creating the right environment
  • Planning the structure

Questioning skills for selection

  • Cliched questions which discover nothing of value
  • Questions to discover fact, not fiction
  • Fair, unbiased questions for selection
  • Questions to reveal attitudes and experience
  • Practical exercises / interviews

Creating the right atmosphere

  • Listening and concentration
  • Summarising and reflecting
  • Non-judgemental responses
  • Practical exercises

Making the right decision

  • Simple steps to choosing the right candidate

Practical exercises

Action session

  • Delegates will focus on actions to implement the skills learned

Summary and close