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Participant, S J Berwin

I thought the trainer great. The content was straightforward, succinct and exactly what we need to give our managers - the basic tools to do the job and be a good manager. I thought the programme did exactly what we aimed to do.

Email Etiquette Training Course

Email Etiquette

Course Ref. 10067
No. of Days Half day
Participants 6 to 8

Target Audience

Anyone who writes emails either on their own or for managers and who are concerned about using a polite yet concise approach to achieve the right tone.

Course Objectives

  • The etiquette rules for emails
  • How to construct emails using PAD
  • What to consider before writing emails
  • How to write emails that have the impact you want

Course Contents

Welcome and introductions

  • Course overview and objectives
  • What do you want to achieve today?
Email etiquette
  • Ten tips to follow (and what to avoid)
  • Writing clear, meaningful subject lines
  • Salutations and signatures
Email tone and style
  • Pitching your message for your reader
  • Selecting the appropriate tone
  • Formal versus informal style
  • Using a professional business style
Composing email messages
  • Essential questions to ask at the planning stage
  • Structuring your email using PAD
  • Grabbing the reader's attention
  • Starting and ending
  • Writing in plain English and using a positive, punchy and persuasive style
Action session
  • What will you do differently next time you write emails?
Summary and close