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Participant, Morgan Cole

"I thoroughly enjoyed this course and have learnt a lot about myself. The trainer was brilliant at the job and I enjoyed the way she moved from one session to another and at the end it all fitted into place."

Email Etiquette Training Course

Email Etiquette

Course Ref. 10067
No. of Days Half day
Participants 6 to 8

Target Audience

Anyone who writes emails either on their own or for managers and who are concerned about using a polite yet concise approach to achieve the right tone.

Course Objectives

  • The etiquette rules for emails
  • How to construct emails using PAD
  • What to consider before writing emails
  • How to write emails that have the impact you want

Course Contents

Welcome and introductions

  • Course overview and objectives
  • What do you want to achieve today?
Email etiquette
  • Ten tips to follow (and what to avoid)
  • Writing clear, meaningful subject lines
  • Salutations and signatures
Email tone and style
  • Pitching your message for your reader
  • Selecting the appropriate tone
  • Formal versus informal style
  • Using a professional business style
Composing email messages
  • Essential questions to ask at the planning stage
  • Structuring your email using PAD
  • Grabbing the reader's attention
  • Starting and ending
  • Writing in plain English and using a positive, punchy and persuasive style
Action session
  • What will you do differently next time you write emails?
Summary and close