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Participant, BDO LLP
The trainer was great. She explained each step well and ensured an interesting and interactive course. I will be able to apply everything on a daily basis. Thank you!
Email Etiquette Training Course
Email Etiquette
| Course Ref. | 10067 |
| No. of Days | Half day |
| Participants | 6 to 8 |
Target Audience
Anyone who writes emails either on their own or for managers and who are concerned about using a polite yet concise approach to achieve the right tone.Course Objectives
- The etiquette rules for emails
- How to construct emails using PAD
- What to consider before writing emails
- How to write emails that have the impact you want
Course Contents
Welcome and introductions
- Course overview and objectives
- What do you want to achieve today?
- Ten tips to follow (and what to avoid)
- Writing clear, meaningful subject lines
- Salutations and signatures
- Pitching your message for your reader
- Selecting the appropriate tone
- Formal versus informal style
- Using a professional business style
- Essential questions to ask at the planning stage
- Structuring your email using PAD
- Grabbing the reader's attention
- Starting and ending
- Writing in plain English and using a positive, punchy and persuasive style
- What will you do differently next time you write emails?
