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Burges Salmon
"Just to say I've had some really positive feedback from the girls who went on the course yesterday. They all thoroughly enjoyed it and feel they learnt lots. You were a hit with them!"
Email Etiquette Training Course
Email Etiquette
| Course Ref. | 10067 |
| No. of Days | Half day |
| Participants | 6 to 8 |
Target Audience
Anyone who writes emails either on their own or for managers and who are concerned about using a polite yet concise approach to achieve the right tone.Course Objectives
- The etiquette rules for emails
- How to construct emails using PAD
- What to consider before writing emails
- How to write emails that have the impact you want
Course Contents
Welcome and introductions
- Course overview and objectives
- What do you want to achieve today?
- Ten tips to follow (and what to avoid)
- Writing clear, meaningful subject lines
- Salutations and signatures
- Pitching your message for your reader
- Selecting the appropriate tone
- Formal versus informal style
- Using a professional business style
- Essential questions to ask at the planning stage
- Structuring your email using PAD
- Grabbing the reader's attention
- Starting and ending
- Writing in plain English and using a positive, punchy and persuasive style
- What will you do differently next time you write emails?
