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Participant, Osborne Clarke

I'd like to say what a god send your courses have been to me. I'm certainly thinking more in terms of what it is I do all day, how I can improve and more importantly the future.

Learn How To Improve Your Personal Effectiveness

Improving Personal Effectiveness

Course Ref. 10060
No. of Days 1
Participants 6 to 12

Course Objectives

Approach people problems with increased confidence and an enhanced understanding of the reasons for others' behaviour
Deal with conflict situations promptly without being sidetracked
Overcome negative or aggressive behaviour
Adopt a confident, professional and appropriate behaviour style when faced with difficult people or situations


Presentation, discussion and group work through practical exercises.

Course Contents

Welcome and introductions

Course objectives and content

Introducing communication

  • How people communicate
  • What is "behaviour"?
  • The worm cycle
  • Behaviour breeds behaviour

Transactional analysis

  • An introduction to TA
  • Identifying ego states
  • Recognising crossed transactions
  • Exercises

Interpersonal skills at work

  • Matching body language and message
  • Positive thinking: getting the inner dialogue right
  • Working with assertiveness
  • Staying in control of yourself
  • Techniques and tips
  • Dealing with situations rather than personalities
  • Practical exercises and roleplay

Recognising conflict

  • What makes people "difficult"?
  • Identifying personal conflict style
  • Dealing with conflict
  • Seeking positive outcomes

Practical exercises

Action session

  • What have I learnt?
  • What do I need to do differently?
  • Personal action planning

Summary and close