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Participant, Local Government Ombudsman
Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!
Learn How To Improve Secretary / Manager Partnerships
Improving the Working Partnership
| Course Ref. | 10041 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
Secretaries and their managers (all levels) who are new to working with each other or who have worked together for some time but would like to review and develop their joint effectiveness. NB: Managers will only need to be involved from lunchtime.Course Objectives
Develop the role of the secretary and to build on the secretary/manager partnership to ensure maximum effectivenessIncrease understanding of each other's roles
Share ideas of best practice with other managers/secretaries during problem solving syndicates
Jointly plan the way forward to enhance the working partnership
Methods
WorkshopImportant notes
It is vital that managers attend from lunchtime until the end of the day.Course Contents
Welcome and introductions
Course objectives and overview
Participants' objectives
Roles and responsibilities
The communication-relationship cycle
The current situation (secretaries)
The current situation (managers)
Joint problem solving
Group presentations
The way forward
Action session
Summary and close
