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I used to think I was good at grammar, but now ...!! I definitely think it should be rolled out to everyone who has to write anything.

Learn How To Effectively Manage Your Manager

Managing Your Manager

Target Audience

All levels of administrators, secretaries and PAs.

Course Objectives

Become an integral part of the management team
Boost confidence through improved personal effectiveness
Work with management to increase the profile of the firm
Improve the working relationship through better planning and organising

Methods

Presentation, group work, self analysis and practical exercises.

Course Contents

Welcome and introductions

Course objectives and content

Effective interaction

  • What do you need to succeed?
  • Following instructions
  • A degree of flattery
  • Adding value to the tasks in the role
  • What happens when you're not there?

Managing time: yours and your manager's

  • Timewasters and savers
  • Handling interruptions
  • Diary planning and scheduling

Juggling priorities

  • More than one manager?
  • Setting clear targets and time limits
  • Urgent and "ASAP"

How do you say it?

  • Verbal, vocal and visual
  • The importance of questioning
  • Managing conflict
  • Maintaining self confidence and composure

Putting it all together

  • Practical situations
  • Learning  points

Action session

Summary and close