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Testimonial
Participant, DMH Stallard
"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"
Learn How To Effectively Manage Your Manager
Managing Your Manager
| Course Ref. | 10064 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All levels of administrators, secretaries and PAs.Course Objectives
Become an integral part of the management teamBoost confidence through improved personal effectiveness
Work with management to increase the profile of the firm
Improve the working relationship through better planning and organising
Methods
Presentation, group work, self analysis and practical exercises.Course Contents
Welcome and introductions
Course objectives and content
Effective interaction
- What do you need to succeed?
- Following instructions
- A degree of flattery
- Adding value to the tasks in the role
- What happens when you're not there?
Managing time: yours and your manager's
- Timewasters and savers
- Handling interruptions
- Diary planning and scheduling
Juggling priorities
- More than one manager?
- Setting clear targets and time limits
- Urgent and "ASAP"
How do you say it?
- Verbal, vocal and visual
- The importance of questioning
- Managing conflict
- Maintaining self confidence and composure
Putting it all together
- Practical situations
- Learning points
Action session
Summary and close
