Search Courses



Section Links

Latest Quickguide

How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

Latest News

Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »


Participant, Saffery Champness

"Positive encouragement from an open and friendly tutor."

Learn How To Effectively Manage Your Manager

Managing Your Manager

Target Audience

All levels of administrators, secretaries and PAs.

Course Objectives

Become an integral part of the management team
Boost confidence through improved personal effectiveness
Work with management to increase the profile of the firm
Improve the working relationship through better planning and organising


Presentation, group work, self analysis and practical exercises.

Course Contents

Welcome and introductions

Course objectives and content

Effective interaction

  • What do you need to succeed?
  • Following instructions
  • A degree of flattery
  • Adding value to the tasks in the role
  • What happens when you're not there?

Managing time: yours and your manager's

  • Timewasters and savers
  • Handling interruptions
  • Diary planning and scheduling

Juggling priorities

  • More than one manager?
  • Setting clear targets and time limits
  • Urgent and "ASAP"

How do you say it?

  • Verbal, vocal and visual
  • The importance of questioning
  • Managing conflict
  • Maintaining self confidence and composure

Putting it all together

  • Practical situations
  • Learning  points

Action session

Summary and close