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Testimonial

Participant, DMH Stallard

"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"

Negotiation And Assertiveness Skills Training For Secretaries

Negotiation and Assertiveness Skills for Secretaries

Target Audience

Senior secretaries whose role gives them large areas of their own responsibility and who need improved management skills.

Course Objectives

Deal more effectively with work situations they find difficult
Know how to choose which behaviour to use in every situation
Know how their behaviour affects every situation
Practise the techniques of negotiation and being assertive
Improve self confidence at work

Methods

Presentation, group work, self assessment exercises, and structured practice sessions

Course Contents

Welcome and introductions

Course objectives and overview

Building rapport

  • Understanding your own behaviour
  • Barriers to assertiveness
  • Self esteem and positive thinking
  • Are you aggressive, assertive or passive?
  • Four steps to stay in control
  • Motivating your fee earner / manager
  • Practical exercises

Managing the "last minute manager"

  • Getting and setting objectives and deadlines
  • Managing multiple priorities
  • "Urgent" -v- "ASAP"
  • "I'd like to go home on time tonight"
  • Managing expectations - why bother?
  • Practical exercises

Negotiating greater responsibility

  • Identifying the tasks and responsibilities you want
  • Using a negotiating framework
  • Selling the greater value and getting buy in
  • Practical exercises

Action session

Summary and close