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Negotiation And Assertiveness Skills Training For Secretaries
Negotiation and Assertiveness Skills for Secretaries
| Course Ref. | 10010 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
Senior secretaries whose role gives them large areas of their own responsibility and who need improved management skills.Course Objectives
Deal more effectively with work situations they find difficultKnow how to choose which behaviour to use in every situation
Know how their behaviour affects every situation
Practise the techniques of negotiation and being assertive
Improve self confidence at work
Methods
Presentation, group work, self assessment exercises, and structured practice sessionsCourse Contents
Welcome and introductions
Course objectives and overview
Building rapport
- Understanding your own behaviour
- Barriers to assertiveness
- Self esteem and positive thinking
- Are you aggressive, assertive or passive?
- Four steps to stay in control
- Motivating your fee earner / manager
- Practical exercises
Managing the "last minute manager"
- Getting and setting objectives and deadlines
- Managing multiple priorities
- "Urgent" -v- "ASAP"
- "I'd like to go home on time tonight"
- Managing expectations - why bother?
- Practical exercises
Negotiating greater responsibility
- Identifying the tasks and responsibilities you want
- Using a negotiating framework
- Selling the greater value and getting buy in
- Practical exercises
Action session
Summary and close
