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Performance Management Training
Performance Management for Team Leaders
| Course Ref. | 10058 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All levels : Team leaders and managers whose responsibility is to manage changes in performance to meet business and departmental objectives.Course Objectives
Assess staff performance objectivelyIdentify gaps in standards, performance and conduct
Identify and agree effective performance goals with staff
Give and receive effective and valuable feedback
Delegate effectively to develop performance
Handle complaints and manage disciplinary issues
Methods
Presentation, group work, structured exercises and practical situations.Course Contents
Welcome and introductions
Course objectives and overview
Managing staff performance
- The importance of planning
- The process itself: How to (and how not to!) do it
- Action centred leadership
- Focus on task, team or individual
- The manager as a coach
- Giving and receiving feedback
Setting and maintaining standards
- Why do we need to?
- Where do we get them from?
- What's involved?
- Assessing standards of performance objectively
- Closing the performance gap
- Setting objectives and goals
- Reviewing and evaluating progress
Managing change
- Complaints and disciplinary issues
- Keeping records
- Taking decisions
- The change curve
- Introducing change smoothly
- Effective delegation to ensure success
Boosting motivation
- What motivates people?
- Gaining commitment
- Motivation by involvement
Action session
Summary and close
