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Participant, Saffery Champness

This course wasn't just about listening! With the small groups there was lots of participation. Such a great mix of interactive exercises and tutor based discussions.

Learn Advanced Stress Management Team Techniques

Stress Management: Advanced Team Techniques

Course Ref. 10047
No. of Days 1
Participants 6 to 12

Target Audience

Suitable for all levels and for those who have attended "Coping Under Pressure". Especially suitable for those who have to manage staff in high pressure departments such as Personal Injury, Matrimonial/Family, Insolvency or Repossessions.

Course Objectives

Identify inappropriate behaviour within teams
Learn and use coping skills and practical solutions
Determine how the team, department or firm can help with reducing high stress levels
Plan how to introduce change to minimise stress peaks

Methods

Presentation, discussion, self assessment, individual and group exercises.

Course Contents

Welcome and introductions

Course objectives and overview

You can run from stress, but you cannot hide

  • Spotting behaviours within the team
  • Dangerous stress mechanisms
  • Over-compensating when insecure
  • Translating fear into illness
  • Retiring into a shell

Different roles, different stresses

  • Are you a workaholic?
  • Unrealistic expectations: too much or too little?
  • Promotion and demotion
  • Relationships at work

Reducing team/firm stress levels

  • Stopping stress before it starts
  • Introducing stress audits
  • Spotting the stressors in a team
  • Contagious stress triggers
  • Making counselling available
  • 20 ways to reduce stress levels

Action session

  • Forward planning
  • Personal action planning

Summary and close