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Testimonial

Participant, DMH Stallard

"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"

Learn How To Supervise a Team More Effectively

Supervising a Team

Target Audience

All levels : newly appointed supervising managers or those with some experience but no formal training.

Course Objectives

Improve their confidence to deal with new responsibilities and tasks
Empower and motivate their staff members
Plan and prepare to introduce consistent standards across the team
Handle the people issues confidently and effectively

Methods

Presentation, group work, self analysis, roleplay and structured exercises.

Course Contents

Welcome and introductions

Course objectives and content

The principles of supervisory management

  • What they are
  • How to implement them

Defining the role

  • Responsibilities for people, quality and results
  • One of "us" or one of "them"?
  • Action centred leadership

Effective delegation

  • The basic principles
  • Ways to ensure success

Induction and training

  • How people learn
  • The importance of planning

Handling the people problems

  • A positive approach to discipline
  • Motivation by involvement
  • Conducting team meetings and briefings
  • Establishing credibility


Action session

Summary and close