Search Courses

Sector:

Keyword:

Section Links

Latest Quickguide

How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

Latest News

Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »

Testimonial

Participant, Local Government Ombudsman

Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!

Learn How To Supervise a Team More Effectively

Supervising a Team

Target Audience

All levels : newly appointed supervising managers or those with some experience but no formal training.

Course Objectives

Improve their confidence to deal with new responsibilities and tasks
Empower and motivate their staff members
Plan and prepare to introduce consistent standards across the team
Handle the people issues confidently and effectively

Methods

Presentation, group work, self analysis, roleplay and structured exercises.

Course Contents

Welcome and introductions

Course objectives and content

The principles of supervisory management

  • What they are
  • How to implement them

Defining the role

  • Responsibilities for people, quality and results
  • One of "us" or one of "them"?
  • Action centred leadership

Effective delegation

  • The basic principles
  • Ways to ensure success

Induction and training

  • How people learn
  • The importance of planning

Handling the people problems

  • A positive approach to discipline
  • Motivation by involvement
  • Conducting team meetings and briefings
  • Establishing credibility


Action session

Summary and close