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Testimonial

Participant, S J Berwin

I thought the trainer great. The content was straightforward, succinct and exactly what we need to give our managers - the basic tools to do the job and be a good manager. I thought the programme did exactly what we aimed to do.

The Proactive Secretary

The Proactive Secretary

Target Audience

A programme for all levels, but especially for senior secretaries with the emphasis on proactivity and self development.

Course Objectives

Anticipate the needs of the team
Improve the support provided to others through better planning
Plan their progression in the current role
Add value to the tasks in their role

Methods

Presentation, group work, self analysis and practical exercises.

Course Contents

Welcome and introductions

Course objectives and overview

Broadening the role

  • Becoming an integral part of the management team
  • Proactive or reactive?
  • Broadening the role
  • Managing more than one manager
  • Planning and organising your day
  • Delegation and its pitfalls
  • Image equals progression

Selling the added value of your broader role

  • A positive approach
  • Getting the buy in
  • Improving the communication lines
  • Stating your case

Taking the initiative

  • The impact of technology
  • Problem solving case study: in-tray exercise
  • Group presentations

Using  the appraisal to maximum effect

  • Selling yourself well
  • Preparation
  • Information gathering
  • During the assessment
  • Setting objectives and goals

Staying calm under pressure

  • Identifying stressors
  • Practical ways to manage stress
  • Relaxation exercises

Action session

  • Identifying areas for personal development

Summary and close