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Testimonial
Participant, Baker Tilly Management Ltd
I just wanted to drop you a personal note to say thank you very much for a really enjoyable course yesterday. I'm going to break some of those old habits and implement yesterday's teaching!
The Proactive Secretary
The Proactive Secretary
| Course Ref. | 10063 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
A programme for all levels, but especially for senior secretaries with the emphasis on proactivity and self development.Course Objectives
Anticipate the needs of the teamImprove the support provided to others through better planning
Plan their progression in the current role
Add value to the tasks in their role
Methods
Presentation, group work, self analysis and practical exercises.Course Contents
Welcome and introductions
Course objectives and overview
Broadening the role
- Becoming an integral part of the management team
- Proactive or reactive?
- Broadening the role
- Managing more than one manager
- Planning and organising your day
- Delegation and its pitfalls
- Image equals progression
Selling the added value of your broader role
- A positive approach
- Getting the buy in
- Improving the communication lines
- Stating your case
Taking the initiative
- The impact of technology
- Problem solving case study: in-tray exercise
- Group presentations
Using the appraisal to maximum effect
- Selling yourself well
- Preparation
- Information gathering
- During the assessment
- Setting objectives and goals
Staying calm under pressure
- Identifying stressors
- Practical ways to manage stress
- Relaxation exercises
Action session
- Identifying areas for personal development
Summary and close
