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Learn How To Be a Successful Secretary
The Successful Secretary
| Course Ref. | 10062 |
| No. of Days | 1 |
| Participants | 6 to 12 |
Target Audience
All levels, especially those who are new to the role or returning to work after a long break.Course Objectives
Identify the role and qualities to become more effectiveCommunicate assertively with colleagues at all levels, to obtain co-operation and results
Take control through improved planning and organisation
Deal effectively with difficulties which may arise when working with more than one manager
Methods
Presentation, group work, self analysis and practical exercises.Course Contents
Welcome and introductions
Course objectives and overview
Defining the Role
- Acquiring the qualities and skills to succeed
- Becoming an integral part of the management team
- Taking on more responsibility
Time and self management (brief overview)
- Identifying and minimising time stealers
- Correcting non-productive work habits
- Eliminating the clutter
- Seeking deadlines
- "Urgent" and "ASAP" work
- Establishing and managing multiple priorities
- Managing your manager
- Juggling the demands of more than one manager
Personal effectiveness
- Confidence through assertiveness
- Recognising different behaviours
- Self esteem and visualisation
- Saying "no" without feeling guilty
- Communicating effectively with difficult people
- Why messages are misunderstood
- Using words, voice quality and body language
- Practical exercises
Taking the initiative
- What happens when you're not there?
- How do others see you?
- Being one step ahead: preparation of a report
Action session
Summary and close
