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Testimonial
Participant, Local Government Ombudsman
Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!
Train the Trainer (Advanced)
Train the Trainer (advanced)
| Course Ref. | 10022 |
| No. of Days | 2 |
| Participants | 6 to 10 |
Target Audience
Trainers with previous experience who may be feeling a little 'stale' and who are seeking to rejuvenate their training delivery.Course Objectives
Choose new methods of improving outcomesFeel more confident in using new techniques
Make training events more enjoyable and memorable for participants
Methods
Presentation, discussion, group work, video and interactive activities.Important notes
There are numerous opportunities to present group work and these, together with some group sessions, will be captured on video with constructive feedback given. These tapes are intended to be used as visual course notes for future use: there will be no group viewing of individual videotapes during the course.Course Contents
Welcome and introductions
Objective setting and course overview
Setting ground rules and contracting
Getting the best out of trainees
- Creating rapport
- Holding interest
- Making learning fun
- Maintaining interest
Using or withholding your energy
- Facilitating agreement
Applying a structured approach to games, activities and group work
Practical session
Preparation for day 2
Being creative with learning
- Simple visioning
- Moving cards
- Building body parts
Facilitating groups to learn, make decisions, solve problems or implement projects
Motivating and sustaining the group
Identifying and dealing with conflicts
Individual presentations
Practical sessions
Action session
Summary and close
