Search Courses



Section Links

Latest Quickguide

How to Promote with Enthusiasm

Enthusiasm is infectious! The more you give the more you will get. When selling or promoting something –...... DOWNLOAD »

Latest News

Merry Christmas

Merry Christmas to one and all. We wish you a very merry Christmas and a peaceful, happy and successful...... READ MORE »


Participant, BDO LLP

The trainer was great. She explained each step well and ensured an interesting and interactive course. I will be able to apply everything on a daily basis. Thank you!

Learn How To Effectively Train The IT Trainer

Training the IT Trainer

Course Ref. 10020
No. of Days 2
Participants 6 to 10

Target Audience

All those who need to prepare user manuals and train users of IT systems and software, individually and in groups.

Course Objectives

Design and run effective IT instructional programmes
Assess training needs and write competent objectives
Prepare user documentation
Run one-to-one instruction and group sessions confidently
Understand what evaluation, validation and assessment mean


Presentation, discussion, group work, video and interactive activities

Important notes

One-to-one and group sessions will also be captured on video with constructive feedback given. These tapes are intended to be used as visual course notes for future use: there will be no group viewing of individual videotapes during the course.

Course Contents

Welcome and introductions

Course objectives and content

Learning styles 

  • How adults learn, identifying our own learning and training styles for maximum benefit.

Getting the hang of training

  • The training cycle
  • The difficulties facing IT trainers
  • Writing effective objectives
  • Preparing for one-to-one instruction
  • Delivering one-to-one instruction

Practical exercises, using video, with feedback

Preparation for day 2

Review of day one

  • Opportunity to consolidate the learning and pinpoint areas for clarification

Training needs analysis and evaluation

  • What needs to be known?
  • Why evaluation is important
  • Pre-requisites of task analysis

Writing user documentation

  • Hints and tips on preparation and format of user manuals, course ware and use of electronic media including laptops and projection media.

Group training

  • Preparing a group and delivering computer instruction: practical work, using video, with feedback.

Action session

  • How am I going to use this learning?

Summary and close