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Participant, DMH Stallard
"Back at the office everyone had great fun correcting one another on their phone techniques and now we're naturals!"
Learn How To Effectively Train The IT Trainer
Training the IT Trainer
| Course Ref. | 10020 |
| No. of Days | 2 |
| Participants | 6 to 10 |
Target Audience
All those who need to prepare user manuals and train users of IT systems and software, individually and in groups.Course Objectives
Design and run effective IT instructional programmesAssess training needs and write competent objectives
Prepare user documentation
Run one-to-one instruction and group sessions confidently
Understand what evaluation, validation and assessment mean
Methods
Presentation, discussion, group work, video and interactive activitiesImportant notes
One-to-one and group sessions will also be captured on video with constructive feedback given. These tapes are intended to be used as visual course notes for future use: there will be no group viewing of individual videotapes during the course.Course Contents
Welcome and introductions
Course objectives and content
Learning styles
- How adults learn, identifying our own learning and training styles for maximum benefit.
Getting the hang of training
- The training cycle
- The difficulties facing IT trainers
- Writing effective objectives
- Preparing for one-to-one instruction
- Delivering one-to-one instruction
Practical exercises, using video, with feedback
Preparation for day 2
Review of day one
- Opportunity to consolidate the learning and pinpoint areas for clarification
Training needs analysis and evaluation
- What needs to be known?
- Why evaluation is important
- Pre-requisites of task analysis
Writing user documentation
- Hints and tips on preparation and format of user manuals, course ware and use of electronic media including laptops and projection media.
Group training
- Preparing a group and delivering computer instruction: practical work, using video, with feedback.
Action session
- How am I going to use this learning?
Summary and close
