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Testimonial
Participant, Local Government Ombudsman
Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!
Learn How To Manage Your Workflow More Efficiently
Workflow Management
| Course Ref. | 10051 |
| No. of Days | Half day |
| Participants | 6 to 8 |
Target Audience
For secretaries, PAs and support staff who need to manage more than one manager; reduce the frustration when dealing with tight deadlines; and become more organised and systematic when planning tasks.Course Objectives
Identify and eliminate timestealersHandle interruptions confidently and effectively
Clear the clutter and stay on top of the filing mountain
Juggle the priorities and demands of several people
Select appropriate planning tools for each area of work
Methods
Presentation, group work, questionnaires and structured exercises.Course Contents
Welcome and introductions
Course objectives and overview
Common time problems
- What wastes your time?
- Analysing the workload
- Checking quality standards
- What can I get rid of?
The three golden rules
Identifying and dealing with
- Interruptions
- Clutter
Prioritising
- Proactive or reactive?
- Establishing priorities
- Important -v- urgent -v- ASAP
- Managing multiple priorities
Getting organised
- Planning tools
- Managing others
Back in the real world! (A practical session)
- The importance of planning
- Giving and getting deadlines
- Which one do I do first?
- What else could help?
- Getting the buy in to change
Action session
Summary and close
