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Testimonial
Participant, Local Government Ombudsman
Everyone should attend this course on a compulsory basis ("Call Handling Skills"). It's just so useful!
Learn How To Work with Support Staff More Efficiently
Working with Support Staff
| Course Ref. | 10039 |
| No. of Days | Half day |
| Participants | 6 to 8 |
Target Audience
Trainees, graduates and those who have not previously worked with a secretary or support staff.Course Objectives
Better understand the role and responsibilities of secretaries and support staffPlan workloads and schedules effectively
Begin the process of working effectively as a team
Methods
Presentation, discussion in small and large groups, exercises and practical situations.Important notes
This course is often run in conjunction with "Dictation Techniques" as part of the trainee/ graduate induction.Course Contents
Welcome and introductions
Course objectives and overview
What do support staff do?
- Expectation and reality
- Planning and preparation
Deciding priorities
- The art of delegation
- Using office equipment
- Re-working documents
- The Doctor's scrawl
The unspoken instructions
- "Urgent" work
- Time wasters and time stealers
Action session
Summary and close
