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Participant, Tarlo Lyons

"Thank you - yet again you were brilliant. It's been lovely being around someone as vibrant, knowledgeable and enthusiastic as you."

Learn How To Work with Support Staff More Efficiently

Working with Support Staff

Course Ref. 10039
No. of Days Half day
Participants 6 to 8

Target Audience

Trainees, graduates and those who have not previously worked with a secretary or support staff.

Course Objectives

Better understand the role and responsibilities of secretaries and support staff
Plan workloads and schedules effectively
Begin the process of working effectively as a team


Presentation, discussion in small and large groups, exercises and practical situations.

Important notes

This course is often run in conjunction with "Dictation Techniques" as part of the trainee/ graduate induction.

Course Contents

Welcome and introductions

Course objectives and overview

What do support staff do?

  • Expectation and reality
  • Planning and preparation

Deciding priorities

  • The art of delegation
  • Using office equipment
  • Re-working documents
  • The Doctor's scrawl

The unspoken instructions

  • "Urgent" work
  • Time wasters and time stealers

Action session

Summary and close