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Participant, McGrigors

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Learn How To Work with Support Staff More Efficiently

Working with Support Staff

Course Ref. 10039
No. of Days Half day
Participants 6 to 8

Target Audience

Trainees, graduates and those who have not previously worked with a secretary or support staff.

Course Objectives

Better understand the role and responsibilities of secretaries and support staff
Plan workloads and schedules effectively
Begin the process of working effectively as a team


Presentation, discussion in small and large groups, exercises and practical situations.

Important notes

This course is often run in conjunction with "Dictation Techniques" as part of the trainee/ graduate induction.

Course Contents

Welcome and introductions

Course objectives and overview

What do support staff do?

  • Expectation and reality
  • Planning and preparation

Deciding priorities

  • The art of delegation
  • Using office equipment
  • Re-working documents
  • The Doctor's scrawl

The unspoken instructions

  • "Urgent" work
  • Time wasters and time stealers

Action session

Summary and close