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Participant, Mills & Reeve
It was quite clear from the start that the trainer knew what she was talking about and could relate to our concerns and worries. She had an excellent attitude, was fun and put her message across very well.
Learn How To Work with Support Staff More Efficiently
Working with Support Staff
| Course Ref. | 10039 |
| No. of Days | Half day |
| Participants | 6 to 8 |
Target Audience
Trainees, graduates and those who have not previously worked with a secretary or support staff.Course Objectives
Better understand the role and responsibilities of secretaries and support staffPlan workloads and schedules effectively
Begin the process of working effectively as a team
Methods
Presentation, discussion in small and large groups, exercises and practical situations.Important notes
This course is often run in conjunction with "Dictation Techniques" as part of the trainee/ graduate induction.Course Contents
Welcome and introductions
Course objectives and overview
What do support staff do?
- Expectation and reality
- Planning and preparation
Deciding priorities
- The art of delegation
- Using office equipment
- Re-working documents
- The Doctor's scrawl
The unspoken instructions
- "Urgent" work
- Time wasters and time stealers
Action session
Summary and close
