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Testimonial
Anthony Collins Solicitors
"Thank you for the course you ran here last week. I particularly appreciated the effort you made to tailor the course to our firm and I did feel the content was aimed at a very appropriate level."
Communication Skills: The Spoken Word
If it is important to have your verbal and non-verbal messages understood as you intend them (from making presentations to conducting disciplinary meetings), these courses will provide you with new ways to improve your professional impact.
13 Courses Found
Assertiveness Training: You're In Charge! |
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Improve Awareness of the Importance of Non-Verbal Behaviour in Aiding Assertiveness |
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Know whether they are naturally assertive, aggressive or non-assertive. |
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Creating Images with the Voice |
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Learn How To Create Effective Images With Your Voice |
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Suitable for anyone who wishes to identify new ways to create positive impressions of themselves and their firm |
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Dictation Techniques |
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Dictation Techniques |
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This course is often run in conjunction with Working with Support Staff as part of the trainee/graduate induction. |
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Effective Interviewing Skills |
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Learn How To Interview Effectively |
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The focus of this course is on practical interviewing skills on a face-to-face basis, from preparation of a person specification to selection of the final candidate. |
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Handling Difficult Callers |
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Learn The Best Way To Handle Difficult Callers |
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Choose how to respond in every situation. |
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Improving Personal Effectiveness |
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Learn How To Improve Your Personal Effectiveness |
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Learn how to adopt a confident, professional and appropriate behaviour style when faced with difficult people or situations. |
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Introduction to Selling Skills |
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Introduction to Selling Skills |
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This intensive and fully interactive programme is designed for those new to selling. |
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Managing Your Manager |
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Learn How To Effectively Manage Your Manager |
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Become an integral part of the management team. |
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Negotiation and Assertiveness Skills for Secretaries |
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Negotiation And Assertiveness Skills Training For Secretaries |
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Deal more effectively with work situations they find difficult. |
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Objections are Good! |
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Objections are Good! |
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This programme is designed as a refresher for existing salespeople or for those who need more help in this area. |
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Sales Refresher Course |
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Sales Refresher Course |
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This programme is designed for sales people who have been selling for at least a year and who need to revisit and refresh good sales practices. |
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Telephone Skills and Behaviour |
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Learn How To Improve Your Telephone Skills |
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Create a positive first impression of themselves and their firm at the telephone. |
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The Professional Receptionist |
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The Professional Receptionist |
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Create a more professional image of your company. |
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