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Participant, Saffery Champness
Professional Writing Skills: Probably one of the most useful courses I have ever been on - all letter writing staff should attend!
Secretarial and Support Staff Courses
While all of our courses are designed with the needs of the participants in mind, this range of courses has been created and designed for the unique needs of secretarial and support staff. This is a motivational and inspirational selection of skills and role development programmes.
37 Courses Found
Agendas and Minutes |
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Prepare More Efficiently to Take Minutes |
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Ideal training course for those who need to prepare agendas as well as take minutes at meetings. |
Business Writing |
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Plan and Structure Writing Using a Systematic Approach |
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Recommended for those who need to prepare concise and effective correspondence, memos and short reports: either alone or for managers. |
Caring for Clients |
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Learn What Client Care Means and its Importance |
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Recommended for those who want to improve the level of service provided, particularly when meeting clients face to face. |
Client Care Workshop |
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Introductory Overview of all Areas of Client Care |
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This is a short introductory overview of all areas of client care. For more in-depth treatment of the subject, see related courses. |
Coping Under Pressure |
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Learn How To Effectively Cope Under Pressure |
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The focus of this course is on the prevention of stress and how to manage it effectively. |
Creating Images with the Voice |
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Learn How To Create Effective Images With Your Voice |
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Suitable for anyone who wishes to identify new ways to create positive impressions of themselves and their firm |
Developing Your Role |
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Plan Ways To Develop Your Existing Role. |
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Learn how to identify your current strengths and weaknesses. |
Email Etiquette |
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Email Etiquette Training Course |
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Learn how to write emails that have the impact you want. |
Effective Use of Time |
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Learn The Best Way To Manage Your Time Effectively |
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Learn how to analyse how you use your time now and to decide how to use it more cost and time efficiently. |
Extending the Co-ordinator's Role |
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Learn How To Effectively Extend The Co-ordinator's Role |
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Suitable for co-ordinators and administrative team leaders who are new to the role of supervising and managing others and who will be doing this in conjunction with a secretarial or administrative role. |
Grammar Workshop |
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Grammar Workshop |
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An intensive programme designed to equip participants with the knowledge and skills to prepare grammatically correct written documents. |
Handling Difficult Callers |
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Learn The Best Way To Handle Difficult Callers |
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Choose how to respond in every situation. |
Improving Personal Effectiveness |
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Learn How To Improve Your Personal Effectiveness |
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Learn how to adopt a confident, professional and appropriate behaviour style when faced with difficult people or situations. |
Improving the Working Partnership |
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Learn How To Improve Secretary / Manager Partnerships |
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Learn how to develop the role of the secretary and to build on the secretary/manager partnership to ensure maximum effectiveness. |
Making The Most of Appraisals |
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Learn How To Make The Most of Appraisals |
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Suitable for: Staff who may not fully appreciate how useful appraisals are and who want to use their appraisal process to their best advantage. |
Time Management: Management of You, Your Time and Others |
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Time Management: Management of You, Your Time and Others |
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Learn how to analyse how you use your time now and how to use it more cost and time efficiently. |
Manager/Secretary : Working Together |
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Manager/Secretary: Working Together |
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Understand each other's roles within the firm. |
Managing Your Manager |
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Learn How To Effectively Manage Your Manager |
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Become an integral part of the management team. |
Meeting Client Expectations |
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Learn The Most Effective Way To Meet Client Expectations |
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Identify new ways to create positive impressions of themselves and their firm. |
Negotiation and Assertiveness Skills for Secretaries |
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Negotiation And Assertiveness Skills Training For Secretaries |
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Deal more effectively with work situations they find difficult. |
Practical Marketing Skills for Secretaries and Administrators |
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Practical Marketing Skills for Secretaries and Administrators |
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This course covers how to: |
Project Management Workshop |
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Project Management Workshop |
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Apply project management techniques to work. |
Proofreading Skills |
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Proofreading Skills |
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Learn how to recognise common errors often missed when proofreading. |
Supervising a Team |
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Learn How To Supervise a Team More Effectively |
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Improve confidence to deal with new responsibilities and tasks. |
Taking and Writing Minutes |
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Learn How To Take and Write Minutes More Effectively |
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Understand what common problems exist for minute takers. |
Taking Notes at Meetings |
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Learn How To Take Effective Notes at Meetings |
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Prepare more efficiently to take notes. |
Telephone Skills and Behaviour |
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Learn How To Improve Your Telephone Skills |
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Create a positive first impression of themselves and their firm at the telephone. |
The Bigger Picture |
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Learn How To See The Bigger Picture |
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This course helps participants seize the opportunities that changes within the firm and to working practices will bring by providing skills and behaviours to boost confidence for the future. |
The Proactive Secretary |
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The Proactive Secretary |
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Anticipate the needs of the team. |
The Professional Receptionist |
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The Professional Receptionist |
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Create a more professional image of your company. |
The Successful Secretary |
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Learn How To Be a Successful Secretary |
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Identify the role and qualities to become more effective. |
Together Everyone Achieves More |
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Together Everyone Achieves More |
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Develop team working capabilities. |
Train the Trainer (advanced) |
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Train the Trainer (Advanced) |
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Choose new methods of improving outcomes. |
Train the Trainer (Preliminary) |
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Train the Trainer (Preliminary) |
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Plan and design training events which meet the course objectives. |
Training the IT Trainer |
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Learn How To Effectively Train The IT Trainer |
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Design and run effective IT instructional programmes. |
VDU Health & Safety for the User |
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VDU Health & Safety for the User |
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Recognise the potential Health and Safety discomforts associated with the long term use of visual displays. |
Workflow Management |
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Learn How To Manage Your Workflow More Efficiently |
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For secretaries, PAs and support staff who need to manage more than one manager; reduce the frustration when dealing with tight deadlines; and become more organised and systematic when planning tasks. |